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Operational Operational Informational Degraded Performance Partial Outage Major Outage

March 28, 2024


No incidents reported.


Past Incidents


March 27, 2024


No incidents reported.


March 26, 2024


No incidents reported.


March 25, 2024


No incidents reported.


March 24, 2024


No incidents reported.


March 23, 2024


No incidents reported.


March 22, 2024


No incidents reported.


March 21, 2024


No incidents reported.


March 20, 2024


No incidents reported.


March 19, 2024


No incidents reported.


March 18, 2024


No incidents reported.


March 17, 2024


No incidents reported.


March 16, 2024


No incidents reported.


March 15, 2024


[Maintenance] - The Air - Shared IP Fabric switches maintenance 11.03.2024 00:01 - 06:00  EET

2024-03-15 09:19:55 - Maintenance Ended

Maintenance Ended -

2024-03-15 09:19:55
case ID: 710

Maintenance Planned - Severity and user impact: Major - Maintenance will be done to one fault tolerant shared IP fabric switch at a time. However there can be minor outages in customers connection during the maintenance window.

All Verne Global Finland Internet and Firewall Customers are affected by this maintenance.

Tasks:
-Preparation for the maintenance
-Perform maintenance actions to one fault tolerant edge switch at a time and test functionality
-Overall test of environment functionality after the maintenance.

Location: The Air data center

If you have any questions, don't hesitate to contact us.

Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2024-02-28 08:10:29
case ID: 710

March 14, 2024


No incidents reported.


March 13, 2024


No incidents reported.


March 12, 2024


No incidents reported.


March 11, 2024


No incidents reported.


March 10, 2024


No incidents reported.


March 9, 2024


No incidents reported.


March 8, 2024


No incidents reported.


March 7, 2024


No incidents reported.


March 6, 2024


[Major Outage] - The Air - Issue with The Air connections 6.3.2024 starting at 10:19 EET

2024-03-06 11:11:31 - Resolved

Resolved - The connectivity was restored and is working now as intended.

The root cause for the issue has been found.

Necessary actions to prevent similar incident has been taken for now. Further actions will still be defined by Verne Global Finland network team.

We are sorry for the inconvenience.

If you have any questions , don't hesitate to contact us.

Verne Global Finland
support.finland@verneglobal.com
+358 2 624 8501

2024-03-06 11:11:31
case ID: 711

Update - Currently the connectivity has been restored.

The investigation is still ongoing about the root cause

If you have any questions , don't hesitate to contact us.

Verne Global Finland
support.finland@verneglobal.com
+358 2 624 8501

2024-03-06 10:49:09
case ID: 711

Investigating - Severity and user impact: Major - We have observed issue with Vantaa connections.

Currently customer in The Air data center are having issues with connectivity. Verne Global Finland network team is currently investigating the issue.

If you have any questions , don't hesitate to contact us.

Verne Global Finland
support.finland@verneglobal.com
+358 2 624 8501

2024-03-06 10:39:59
case ID: 711

March 5, 2024


No incidents reported.


March 4, 2024


No incidents reported.


March 3, 2024


No incidents reported.


March 2, 2024


No incidents reported.


March 1, 2024


[Maintenance] - The Air - Cooling unit Maintenance in The Air data center 19.2.2024 - 23.2.2024 08:00-17:00 EET

2024-03-01 09:30:24 - Maintenance Ended

Maintenance Ended -

2024-03-01 09:30:24
case ID: 709

Maintenance Started - Severity and user impact: Minor - The cooling unit maintenance will be performed. The maintenance will be performed to one redundant cooling unit. There should not be effect to customers systems availability.

Location: The Air Data center

If you have any questions, don't hesitate to contact us.

Location: The Air data center (DCS4&5)

Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2024-02-19 09:24:34
case ID: 709

February 29, 2024


No incidents reported.


February 28, 2024


No incidents reported.


February 27, 2024


No incidents reported.


February 26, 2024


No incidents reported.


February 25, 2024


No incidents reported.


February 24, 2024


No incidents reported.


February 23, 2024


No incidents reported.