Service Status
 |
Operational |  |
Operational Informational |  |
Degraded Performance |  |
Partial Outage |  |
Major Outage |
July 4, 2025
No incidents reported.
Past Incidents
July 3, 2025
No incidents reported.
July 2, 2025
[Maintenance] - The Rock - Verne shared firewall cluster maintenance 02.07.2025 23:00 - 23:15 EEST
2025-07-02 23:11:04 - Maintenance Ended
Maintenance Ended - If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 804
Maintenance Started - If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 804
Maintenance Planned - We will perform maintenance on the shared firewall cluster to apply a temporary workaround for a software bug affecting IPSEC VPN tunnels. This involves an HA cluster member failover, and a brief service disruption of a few seconds may occur.
We are working closely with the vendor to permanently resolve the issue.
If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501 (edited)
case ID: 804
July 1, 2025
No incidents reported.
June 30, 2025
No incidents reported.
June 29, 2025
No incidents reported.
June 28, 2025
No incidents reported.
June 27, 2025
No incidents reported.
June 26, 2025
[Maintenance] - The Rock - Urgent access portal platform update 26.06.2025 20:00 - 00:00 EEST
2025-06-26 22:00:29 - Maintenance Ended
Maintenance Ended - Verne Finland access portal upgrade has been completed.
If you have any questions, don\'t hesitate to contact us.
Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 803
Maintenance Started - Verne Finland access portal upgrade has been started.
If you have any questions, don\'t hesitate to contact us.
Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 803
Maintenance Planned - Severity and user impact: Minor - During the maintenance window Verne Finland access portal is not available for short period of time . This affects to all customers that are accessing Verne Finland systems through the access portal.
Access portal platform will be updated to recent version with improved functionality and enhanced security.
If you have any questions, don't hesitate to contact us.
Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 803
June 25, 2025
No incidents reported.
June 24, 2025
No incidents reported.
June 23, 2025
No incidents reported.
June 22, 2025
No incidents reported.
June 21, 2025
No incidents reported.
June 20, 2025
No incidents reported.
June 19, 2025
No incidents reported.
June 18, 2025
[Maintenance] - The Rock - Urgent access portal platform update 18.06.2025 22:00 - 23:00 EEST
2025-06-18 22:28:06 - Maintenance Ended
Maintenance Ended - Verne Finland access portal upgrade has been completed.
If you have any questions, don't hesitate to contact us.
Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 802
Maintenance Started - Verne Finland access portal upgrade has been started.
If you have any questions, don't hesitate to contact us.
Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 802
Maintenance Planned - Severity and user impact: Minor - During the maintenance window Verne Finland access portal is not available for short period of time . This affects to all customers that are accessing Verne Finland systems through the access portal.
Access portal platform will be updated to recent version with improved functionality and enhanced security.
If you have any questions, don't hesitate to contact us.
Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 802
June 17, 2025
No incidents reported.
June 16, 2025
No incidents reported.
June 15, 2025
No incidents reported.
June 14, 2025
No incidents reported.
June 13, 2025
No incidents reported.
June 12, 2025
[Maintenance] - The Rock - Firewall analyzer software upgrade 12.06.2025 22:00 - 23:59 EEST
2025-06-12 23:08:29 - Maintenance Ended
Maintenance Ended - Firewall analyzer software upgrade completed.
If you have any questions, don't hesitate to contact us.
Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 801
Maintenance Started - Firewall analyzer software upgrade started.
If you have any questions, don't hesitate to contact us.
Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 801
Maintenance Planned - Severity and user impact: Minor - During the maintenance window, access to firewall analyzer software is suspended.
We are performing version upgrade to firewall analyzer software for recent level of security patches and new improved features.
During the operations the firewall analyzer software is unavailable. However all connections thought the firewalls works as usual.
If you have any questions, don't hesitate to contact us.
Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 801
June 11, 2025
No incidents reported.
June 10, 2025
No incidents reported.
June 9, 2025
No incidents reported.
June 8, 2025
No incidents reported.
June 7, 2025
No incidents reported.
June 6, 2025
No incidents reported.
June 5, 2025
No incidents reported.
June 4, 2025
No incidents reported.
June 3, 2025
[Degraded Performance] - The Rock - Issue with Verne shared firewall cluster 03.06.2025 12:15 EEST.
2025-06-03 12:31:51 - Resolved
Resolved - Connectivity issue has been resolved after 03.06.2025 12:30 EEST.. Verne network team is investigating root cause of this issue.
If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 800
Investigating - We are observing an issue with our shared firewall cluster. Some customers may have issues with IPSEC connections through Verne shared firewall after 03.06.2025 12:15 EEST.
Verne network team is investigating this issue.
If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501 (edited)
case ID: 800
June 2, 2025
No incidents reported.
June 1, 2025
No incidents reported.
May 31, 2025
No incidents reported.