Service Status
 |
Operational |  |
Operational Informational |  |
Degraded Performance |  |
Partial Outage |  |
Major Outage |
May 17, 2025
No incidents reported.
Past Incidents
May 16, 2025
No incidents reported.
May 15, 2025
No incidents reported.
May 14, 2025
No incidents reported.
May 13, 2025
No incidents reported.
May 12, 2025
No incidents reported.
May 11, 2025
No incidents reported.
May 10, 2025
No incidents reported.
May 9, 2025
No incidents reported.
May 8, 2025
[Degraded Performance] - The Rock - Issue with Verne shared firewall cluster 08.5.2025 11.00 EEST
2025-05-08 11:38:59 - Resolved
Resolved - Connectivity issue has been resolved after 08.05.2025 11.31 EEST. Verne network team is investigating root cause of this issue.
If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501 (edited)
case ID: 797
Investigating - We are observing an issue with our shared firewall cluster. Some customers may have issues with IPSEC connections through Verne shared firewall after 08.5.2025 11.00 EEST.
Verne network team is investigating this issue.
If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501 (edited)
case ID: 797
May 7, 2025
No incidents reported.
May 6, 2025
No incidents reported.
May 5, 2025
[Maintenance] - The Air - Internet edge routers software update 19.05.2025 00:01 - 06:00 EEST
2025-05-05 08:57:41 - Maintenance Planned
Maintenance Planned - Severity and user impact: Major - Software update will be done to one fault tolerant router at a time. However there can be minor outages in customers connections during the maintenance window.
Internet Edge routers will be updated to recent software version during the maintenance window. All Verne Internet customers are affected by this maintenance.
Tasks:
-Preparation for the maintenance
-Perform upgrade actions to one fault tolerant router at a time and test functionality
-Overall test of environment functionality after the changes.
Goal:
Improved Functionality and security.
If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 796
[Maintenance] - The Deck - Internet edge routers software update 19.05.2025 00:01 - 06:00 EEST
2025-05-05 08:56:29 - Maintenance Planned
Maintenance Planned - Severity and user impact: Major - Software update will be done to one fault tolerant router at a time. However there can be minor outages in customers connections during the maintenance window.
Internet Edge routers will be updated to recent software version during the maintenance window. All Verne Internet customers are affected by this maintenance.
Tasks:
-Preparation for the maintenance
-Perform upgrade actions to one fault tolerant router at a time and test functionality
-Overall test of environment functionality after the changes.
Goal:
Improved Functionality and security.
If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 795
[Maintenance] - The Rock - Internet edge routers software update 19.05.2025 00:01 - 06:00 EEST
2025-05-05 08:54:36 - Maintenance Planned
Maintenance Planned - Severity and user impact: Major - Software update will be done to one fault tolerant router at a time. However there can be minor outages in customers connections during the maintenance window.
Internet Edge routers will be updated to recent software version during the maintenance window. All Verne Internet customers are affected by this maintenance.
Tasks:
-Preparation for the maintenance
-Perform upgrade actions to one fault tolerant router at a time and test functionality
-Overall test of environment functionality after the changes.
Goal:
Improved Functionality and security.
If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 794
[Maintenance] - The Rock - Shared storage system version upgrade. 19.5.2025 00:01 - 06:00 EEST
2025-05-05 08:49:08 - Maintenance Planned
Maintenance Planned - Severity and user impact: Minor - During the maintenance window the shared storage system will be updated one redundant storage controller at a time.
There is periodical version upgrade for one of the shared storage systems. During the maintenance shared storage system will be upgraded to recent version with recent security patches and enhanced functionality. All Verne Shared Storage and WS.IaaS Customers are affected by this maintenance. There should not be effect to customers systems availability.
Location: PoriDC data center
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 793
[Maintenance] - The Rock - Shared Firewall cluster version upgrade 5.5.2025 00:01 - 06:00 EEST
2025-05-05 00:51:47 - Maintenance Ended
Maintenance Ended - Location:PoriDC data center
If you have any questions, don't hesitate to contact us.
Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 783
Maintenance Started -
Location:PoriDC data center
If you have any questions, don't hesitate to contact us.
Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 783
Maintenance Planned - Severity and user impact: Major -The Firewall cluster software update will be performed one fault tolerant Firewall cluster member at a time.
During the firewall update the sessions are transferred to failover device a few times. However, minor outages for customer connections may occur during the maintenance window.
Location:PoriDC data center
If you have any questions, don't hesitate to contact us.
Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 783
May 4, 2025
No incidents reported.
May 3, 2025
No incidents reported.
May 2, 2025
No incidents reported.
May 1, 2025
No incidents reported.
April 30, 2025
No incidents reported.
April 29, 2025
No incidents reported.
April 28, 2025
No incidents reported.
April 27, 2025
No incidents reported.
April 26, 2025
No incidents reported.
April 25, 2025
[Operational] - The Rock - Issue with Verne shared firewall cluster 15.4.2025 approx. 16:01 - 16:14
2025-04-25 09:44:15 - Resolved
Resolved -
2025-04-25 09:44:15case ID: 792
Monitoring - We observed an issue with our shared firewall cluster. Some customers may have had issues with connections through Verne shared firewall 15.4.2025 approx. 16:01 - 16:14
Currently all connection are restored and Firewall cluster is operating normally. Verne network team keeps monitoring the situation.
If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501 (edited)
case ID: 792
April 24, 2025
No incidents reported.
April 23, 2025
No incidents reported.
April 22, 2025
No incidents reported.
April 21, 2025
No incidents reported.
April 20, 2025
No incidents reported.
April 19, 2025
No incidents reported.
April 18, 2025
No incidents reported.
April 17, 2025
No incidents reported.
April 16, 2025
No incidents reported.
April 15, 2025
No incidents reported.
April 14, 2025
No incidents reported.
April 13, 2025
No incidents reported.