Ficolo Oy  ยป  Service Health Dashboard

Service Status

Contact Us


Operational Operational Informational Degraded Performance Partial Outage Major Outage

February 27, 2021


No incidents reported.


Past Incidents


February 26, 2021


No incidents reported.


February 25, 2021


No incidents reported.


February 24, 2021


No incidents reported.


February 23, 2021


[Maintenance] - The Rock - Ficolo Shared Virtualization urgent environment version upgrade maintenance window 2021-02-23 21:45 EET

2021-02-23 21:59:40 - Maintenance Ended

Maintenance Ended - Maintenance ended. All tasks completed successfully.

If you have any questions, don't hesitate to contact us.

Ficolo Support
support@ficolo.com
+358 2 624 8501

2021-02-23 21:59:40

Maintenance Started - Severity and user impact: Major - During maintenance Multicloud management UI is not available during the update.

Tasks:
- Update Ficolo Shared Virtualization environment to latest recommended version and patchlevel.

During operations the Multicloud management UI is not available. All virtual servers will remain online and available during the maintenance. Only the management is suspended.

email: support@ficolo.com
phone: +35826248501

2021-02-23 21:31:52

February 22, 2021


[Maintenance] - The Rock - Internet edge routers software update 08.03.2021 00:01 - 06:00 EET

2021-02-22 14:26:27 - Maintenance Planned

Maintenance Planned - Severity and user impact: Major - Software update will be done to one fault tolerant router at a time. However there can be minor outages in customers connection during the maintenance window.

Internet Edge routers will be updated to recent software version during the maintenance window. All Ficolo Internet customers are affected by this maintenance.

Tasks:
-Preparation for the maintenance
-Perform update actions to one fault tolerant router at a time and test functionality
-Overall test of environment functionality after the changes.

Goal:
Improved Functionality and security.

If you have any questions, don't hesitate to contact us.

Ficolo Support
support@ficolo.com
+358 2 624 8501

2021-02-22 14:26:27

[Maintenance] - The Rock - Edge switch version upgrade 08.03.2021 00:01 - 06:00 EET

2021-02-22 14:15:23 - Maintenance Planned

Maintenance Planned - Severity and user impact: Minor - Version upgrade will be done to one fault tolerant edge switch at a time. However there can be minor outages in customers connection during the maintenance window.

All Ficolo Internet Customers are affected by this maintenance.

Tasks:
-Preparation for the maintenance
-Perform version upgrade to one fault tolerant edge switch at a time and test functionality
-Overall test of environment functionality after the maintenance.

Location: The Rock data center

If you have any questions, don't hesitate to contact us.

Ficolo Support
support@ficolo.com
+358 2 624 8501

2021-02-22 14:15:23

[Maintenance] - The Rock - Edge switch maintenance 22.02.2021 00:01 - 06:00 EET

2021-02-22 05:51:35 - Maintenance Ended

Maintenance Ended - Maintenance ended.

Ficolo Support
support@ficolo.com
+358 2 624 8501

2021-02-22 05:51:35

Maintenance Started - Maintenance started.

Ficolo Support
support@ficolo.com
+358 2 624 8501

2021-02-22 00:00:28

Maintenance Planned - Severity and user impact: Minor - Maintenance will be done to one fault tolerant edge switch at a time. However there can be minor outages in customers connection during the maintenance window.

All Ficolo Internet Customers are affected by this maintenance.

Tasks:
-Preparation for the maintenance
-Perform maintenance actions to one fault tolerant edge switch at a time and test functionality
-Overall test of environment functionality after the maintenance.

Location: The Rock data center

If you have any questions, don't hesitate to contact us.

Ficolo Support
support@ficolo.com
+358 2 624 8501

2021-02-08 12:42:19

[Maintenance] - The Rock - Multi-Cloud Control version upgrade 22.02.2021 00:01 - 06:00 EET

2021-02-22 00:47:17 - Maintenance Ended

Maintenance Ended - Maintenance completed and Functionality tested.

2021-02-22 00:47:17

Maintenance Started - Maintenance started.

2021-02-22 00:00:19

Maintenance Planned - Severity and user impact: Major - During the maintenance window the Multi-Cloud Control User interface will be unreachable. This does not affect the private and public clouds, or the virtual machines that Multi-Cloud Control is managing.

Goals:
- New Features in application
-Improved Functionality and security due to recent version.

After changes application server functionality is tested.

NOTE! The Multi-Cloud control UI is not available during operations. Only the management is suspended during the maintenance window. This does not affect the private and public clouds, or the virtual machines Multi-Cloud Control is managing.

Location: The Rock data center

If you have any questions, don't hesitate to contact us.

Ficolo Support
support@ficolo.com
+358 2 624 8501

2021-02-08 11:41:42

February 21, 2021


No incidents reported.


February 20, 2021


No incidents reported.


February 19, 2021


[Maintenance] - The Rock - Shared Firewall software update 22.02.2021 00:01 - 06:00 EET

2021-02-19 15:23:34 - Maintenance Ended

Maintenance Ended -

2021-02-19 15:23:34

Update - This maintenance will be postponed. The new schedule for this maintenance will be communicated separately.

Location: The Rock data center

If you have any questions, don't hesitate to contact us.

Ficolo Support
support@ficolo.com
+358 2 624 8501

2021-02-19 15:22:05

Maintenance Planned - Severity and user impact: Major - The Firewall cluster software update will be performed one fault tolerant Firewall cluster member at a time. During the firewall update the sessions are transferred to failover device a few times. However, minor outages for customer connections may occur during the maintenance window.

Tasks:
- Preparations for the update
- Perform update one failover cluster member at a time
- Test firewall cluster functionality

Goal:
-Improved functionality and security due to recent version.

Location: The Rock data center

If you have any questions, don't hesitate to contact us.

Ficolo Support
support@ficolo.com
+358 2 624 8501

2021-02-08 12:28:04

[Maintenance] - The Air - Fire suppression system optimization on weeks 4, 5, 6 weekends

2021-02-19 15:19:08 - Maintenance Ended

Maintenance Ended -

2021-02-19 15:19:08

Update - Severity and user impact: Minor- During the fire suppression system optimization in data center suite 4 access to the data center suite should be avoided, access can be granted in case of an emergency.

We are performing optimization of the fire suppression system. The optimizations will be performed in one datacenter suite at a time. During the optimization fire suppression system is operational but access to the data center suite under the optimization should be avoided. Access can be granted in case of an emergency. Optimizations will be performed according to the schedule below:

12.02.2021 18:00 EET - 14.02.2021 23:59 EET (Data center Suite 4)

If you need physical access to the data center suite 4 in the near future, please take into account the time mentioned above. In case you need emergency access to the datacenter suite during the optimization period, please contact Ficolo support.


Location: The Air Data center

If you have any questions, please don't hesitate to contact us.

Ficolo Support
support@ficolo.com
+358 2 624 8501

2021-02-10 20:15:18

Update - Reminder:
Severity and user impact: Minor- During the fire suppression system optimization in data center suites 4 and 5 access to the data center suites should be avoided, access can be granted in case of an emergency.

We are performing optimization of the fire suppression system. The optimizations will be performed in one datacenter suite at a time. During the optimization fire suppression system is operational but access to the data center suite under the optimization should be avoided. Access can be granted in case of an emergency. Optimizations will be performed on upcoming weekends according to the schedule below:

29.01.2021 18:00 EET - 31.01.2021 23:59 EET (Data center Suite 4)
05.02.2021 18:00 EET - 07.02.2021 23:59 EET (Data center Suite 5)
12.02.2021 18:00 EET - 14.02.2021 23:59 EET

If you need physical access to the data center suites 4 and 5 in the near future, please take into account the times mentioned above. In case you need emergency access to the datacenter suites during the optimization period, please contact Ficolo support.

Additional information about week 6 will be provided later on.

Location: The Air Data center

If you have any questions, please don't hesitate to contact us.

Ficolo Support
support@ficolo.com
+358 2 624 8501

2021-02-04 14:54:04

Update - Reminder:
Severity and user impact: Minor- During the fire suppression system optimization in data center suites 4 and 5 access to the data center suites should be avoided, access can be granted in case of an emergency.

We are performing optimization of the fire suppression system. The optimizations will be performed in one datacenter suite at a time. During the optimization fire suppression system is operational but access to the data center suite under the optimization should be avoided. Access can be granted in case of an emergency. Optimizations will be performed on upcoming weekends according to the schedule below:

29.01.2021 18:00 EET - 31.01.2021 23:59 EET (Data center Suite 4)
05.02.2021 18:00 EET - 07.02.2021 23:59 EET (Data center Suite 5)
12.02.2021 18:00 EET - 14.02.2021 23:59 EET

If you need physical access to the data center suites 4 and 5 in the near future, please take into account the times mentioned above. In case you need emergency access to the datacenter suites during the optimization period, please contact Ficolo support.

Additional information about week 6 will be provided later on.

Location: The Air Data center

If you have any questions, please don't hesitate to contact us.

Ficolo Support
support@ficolo.com
+358 2 624 8501

2021-02-04 14:50:56

Maintenance Planned - Severity and user impact: Minor- During the fire suppression system optimization in data center suites 4 and 5 access to the data center suites should be avoided, access can be granted in case of an emergency.

We are performing optimization of the fire suppression system. The optimizations will be performed in one datacenter suite at a time. During the optimization fire suppression system is operational but access to the data center suite under the optimization should be avoided. Access can be granted in case of an emergency. Optimizations will be performed on upcoming weekends according to the schedule below:

29.01.2021 18:00 EET - 31.01.2021 23:59 EET (Data center Suite 4)
05.02.2021 18:00 EET - 07.02.2021 23:59 EET (Data center Suite 5)
12.02.2021 18:00 EET - 14.02.2021 23:59 EET

If you need physical access to the data center suites 4 and 5 in the near future, please take into account the times mentioned above. In case you need emergency access to the datacenter suites during the optimization period, please contact Ficolo support.

Additional information about week 6 will be provided later on.

Location: The Air Data center

If you have any questions, please don't hesitate to contact us.

Ficolo Support
support@ficolo.com
+358 2 624 8501

2021-01-25 22:01:42

February 18, 2021


No incidents reported.


February 17, 2021


No incidents reported.


February 16, 2021


No incidents reported.


February 15, 2021


[Maintenance] - The Air - Electricity grid disconnect test 15.02.2021 21:00-23:59 EET

2021-02-15 22:09:18 - Maintenance Ended

Maintenance Ended - The test is now successfully over and the data center is back in normal operation.

Location: The Air Data center

If you have any questions, don't hesitate to contact us.

Ficolo Support
support@ficolo.com
+358 2 624 8501

2021-02-15 22:09:18

Maintenance Started - If you have any questions, don't hesitate to contact us.

Ficolo Support
support@ficolo.com
+358 2 624 8501

2021-02-15 20:56:06

Update - REMINDER:
Severity and user impact: Minor - During the maintenance window the situation of Electricity grid disconnect will be tested. There should not be effect to systems availability.

Tasks:
- Neccessary preparations for the test.
-Perform planned planned Electricity electricity grid disconnect tests.

During operations the Electricity supply is switched from the main supply to Power generators. These operation have no Service effect to customers services availability.

Location: The Air Data center

If you have any questions, don't hesitate to contact us.

Ficolo Support
support@ficolo.com
+358 2 624 8501

2021-02-09 11:49:57

Maintenance Planned - Severity and user impact: Minor - During the maintenance window the situation of Electricity grid disconnect will be tested. There should not be effect to systems availability.

Tasks:
- Neccessary preparations fo the test.
-Perform planned planned Electricity electricity grid disconnect tests.

During operations the Electricity supply is switched from the main supply to Power generators. These operation have no Service effect to customers services availability.

Location: The Air Data center

If you have any questions, don't hesitate to contact us.

Ficolo Support
support@ficolo.com
+358 2 624 8501

2021-01-14 18:39:58

February 14, 2021


No incidents reported.