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Current Status Details
Colocation (Datacenter Services) Service is operating normally
IP-Transit Services Service is operating normally
Internet Access Service is operating normally
Operator Cloud (Uplinks) Service is operating normally
MPLS Routing Service is operating normally
Datacenter Switching Service is operating normally
Firewall Services Service is operating normally
Application Delivery & DDoS Protection Services Service is operating normally
Ficolo Service Platforms Service is operating normally
Multicloud Production Service is operating normally
Multicloud Demo Service is operating normally
Shared Storage Services Service is operating normally
Backup Services Service is operating normally


Operational Operational Informational Degraded Performance Partial Outage Major Outage

April 9, 2020


No incidents reported.


Past Incidents


April 8, 2020


[Maintenance] - Network device maintenance in Tampere The Deck datacenter 20.04.2020 23:30 - 00:30 EET

2020-04-08 09:48:00 - Maintenance Planned

Maintenance Planned - Severity and user impact:
Major - Tampere Datacenter - During the maintenance window the connections in Tampere Datacenter that is depending on Ficolo's shared firewall will go down for approximately 2 minutes during the maintenance break.

Tasks:

- Necessary preparations for the maintenance
- Network device maintenance operations
- Test and confirm network and service functionality


Location: Pakkahuoneenaukio 2 , Tampere The Deck Datacenter
Ficolo Support
support@ficolo.com
+358 2 624 8501

2020-04-08 09:48:00

April 7, 2020


No incidents reported.


April 6, 2020


[Maintenance] - Multi-Cloud Control version upgrade 06.04.2020 00 - 06 EET

2020-04-06 01:50:43 - Maintenance Ended

Maintenance Ended - Maintenance ended and Functionality tested.

2020-04-06 01:50:43

Maintenance Started - Maintenance Started.

2020-04-06 00:00:20

Maintenance Planned - Severity and user impact: Major - During the maintenance window the Multi-Cloud Control User interface will be unreachable. This does not affect the private and public clouds, or the virtual machines that Multi-Cloud Control is managing.

Goals:
- New Features in application
- Improved Functionality and security due to recent version.

Impact:
- User interface is not reachable during the maintenance window
- Monitoring history, instance availability, and logs visibility in Multi-cloud control UI will reset.

After changes application server functionality is tested.

NOTE! The Multi-Cloud control UI is not available during operations. This does not affect the private and public clouds, or the virtual machines Multi-Cloud Control is managing.

Location: Kivipellontie 35B (Ficolo, tunnels 5 - 6)

Ficolo Support
support@ficolo.com
+358 2 624 8501

2020-03-27 17:22:28

April 5, 2020


No incidents reported.


April 4, 2020


No incidents reported.


April 3, 2020


No incidents reported.


April 2, 2020


[Maintenance] - Internet edge routers software upgrade 23.03.2020 00 - 06 AM EET

2020-04-02 13:37:24 - Maintenance Ended

Maintenance Ended - -

2020-04-02 13:37:24

Maintenance Ended - Maintenance has ended.

.Ficolo Support
support@ficolo.com
+358 2 624 8501

2020-03-23 04:45:31

Update - Partial outage during internet router upgrade, we are working on the issue.
Problem started 2020/03/23-00:56
Problem ended 2020/03/23-01:31

We apologize for the inconvenience.

Ficolo Support
support@ficolo.com
+358 2 624 8501

2020-03-23 01:40:19

Update - Maintenance schedule: 23.03.2020 00 - 06 AM EET

During maintenance window - see current status information at https://status.ficolo.net

Ficolo Support
support@ficolo.com
+358 2 624 8501

2020-03-11 18:09:36

Update - Maintenance schedule: 23.03.2020 00 - 06 AM EET

During maintenance window - see current status information at https://status.ficolo.net

Ficolo Support
support@ficolo.com
+358 2 624 8501

2020-03-11 18:06:10

Maintenance Planned - Incident Status:
Maintenance in planning

Severity and user impact:
Major - Edge router reboots
Major - Changes in BGP routing.

Tasks:
Software upgrades to Internet edge routers. Upgrades will be done one router at a time, so there will be a backup router available at all times. Some services might experience brief moments of total loss of connectivity during the reboots.

Goal:
New software with the latest security patches is installed and in use on Internet edge routers.

Ficolo Support
support@ficolo.com
+358 2 624 8501

2020-03-06 15:01:51

[Maintenance] - Power Generator Maintenance in Tampere The Deck datacenter 2.4.2020 08 AM - 04 PM EET

2020-04-02 13:36:12 - Maintenance Ended

Maintenance Ended - -

2020-04-02 13:36:12

Maintenance Started - -

2020-04-02 08:48:23

Maintenance Planned - Severity and user impact: Minor - During the maintenance window the periodical Power generator maintenance will be performed to the power generator. There should not be effect to customers systems availability. In case of failure in main electricity supply, only The UPS power back-up is available during the maintenance.

Tasks:
- Necessary preparations.
-Perform planned Power Generator periodical maintenance

Location: Pakkahuoneenaukio2 (Tampere The Deck Datacenter)

Ficolo Support
support@ficolo.com
+358 2 624 8501

2020-03-27 16:15:54

April 1, 2020


[Maintenance] - Power Generator maintenance 31.3.2020-1.4.2020 08 AM - 04 PM EET

2020-04-01 20:14:09 - Maintenance Ended

Maintenance Ended - Maintenance Done

2020-04-01 20:14:09

Maintenance Started - Maintenance operations has started

2020-04-01 09:59:20

Maintenance Planned - Severity and user impact: Minor - During the maintenance window the periodical power generator maintenance will be performed to one fault tolerant power generator at a time. There should not be effect to customers systems availability.

Tasks:
- Necessary preparations.
- Perform planned Power Generator periodical maintenance

Location: Kivipellontie 35B (Ficolo The Rock Datacenter)

Ficolo Support
support@ficolo.com
+358 2 624 8501

2020-03-27 16:06:21

March 31, 2020


[Operational] - Shared storage services unexpected controller reboot

2020-03-31 08:53:37 - Resolved

Resolved - Vendor has provided RCA and storage system will be upgraded during next maintenance window.

Location: Kivipellontie 35B (Ficolo, tunnels 5 - 6)

email: support@ficolo.com /(08-18)
phone: +35826248501 /(24h)

2020-03-31 08:53:37

Monitoring - Shared storage services experienced unexpected controller reboot at 17.57 EET. Failover to another controller worked as expected but if you experienced any problems with shared storage services do not hesitate to contact Ficolo support.

Location: Kivipellontie 35B (Ficolo, tunnels 5 - 6)

email: support@ficolo.com /(08-18)
phone: +35826248501 /(24h)

2020-03-28 18:16:31

March 30, 2020


No incidents reported.


March 29, 2020


No incidents reported.


March 28, 2020


No incidents reported.


March 27, 2020


No incidents reported.