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Service Status

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Current Status Details
Colocation (Datacenter Services) Service is operating normally
IP-Transit Services Service is operating normally
Internet Access Service is operating normally
Operator Cloud (Uplinks) Service is operating normally
MPLS Routing Service is operating normally
Datacenter Switching Service is operating normally
Firewall Services Service is operating normally
Application Delivery & DDoS Protection Services Service is operating normally
Ficolo Service Platforms Service is operating normally
Multicloud Production Service is operating normally
Multicloud Demo Service is operating normally
Shared Storage Services Service is operating normally
Backup Services Service is operating normally


Operational Operational Informational Degraded Performance Partial Outage Major Outage

February 21, 2019


No incidents reported.


Past Incidents


February 20, 2019


No incidents reported.


February 19, 2019


No incidents reported.


February 18, 2019


[Maintenance] - Maintenance window for shared storage services 22.3.2019 18:00 EEST

2019-02-18 09:00:15 - Maintenance Planned

Maintenance Planned - NOTE! deviating schedule due supplier participation and customer support.

Incident Status: Maintenance in planning

Severity and user impact: Major - Updates for shared storage due storage incident occured on 2018-10-24 02:12:26

During incident storage HA did not work as expected therefore storage and storage network are updated and HA functionality is reviewed

Goals:

Update shared storage and storage network device to latest stable software version.
During updates log are gathered for HA debug purposes.

Tasks:

Software update for storage network devices (between 18:00 and 20:00 EET)
Software update for shared storage system. (between 20:00 and 22:00 EET)
Gather logs during update process for possible inconsistencies.
Test functionality after updates.


Results:

Desired outcome: During update HA will handle all disk operations without any connectivity issues
In case of undesired outcome during the update, connectivity between storage and servers is lost. If storage is unavailable at least linux servers will enter read-only state and reboot is needed. Depending on role also reboot for windows is needed. Please contact Ficolo support in case assistance is needed.
NOTE! Customer support might be needed if issues occur. Another mail will be sent one week before maintenance window where contact person and contact details are requested.


Location: Kivipellontie 35B (Ficolo, tunnels 5 - 6)

2019-02-18 09:00:15

[Maintenance] - Maintenance window for shared virtualization capacity 25.2.2019 00:00 - 06:00 EEST

2019-02-18 08:47:45 - Maintenance Planned

Maintenance Planned - Severity and user impact: Major - During maintenance window the Multi-Cloud Control could face service outage during update.


Tasks:
- Software update for shared virtualization capacity platform.

During operations the Multi-Cloud control UI service will be unavailable. This does not affect the private and public clouds. Only the application management for shared virtualization is not usable.


Location: Kivipellontie 35B (Ficolo, tunnels 5 - 6)

2019-02-18 08:47:45

February 17, 2019


No incidents reported.


February 16, 2019


No incidents reported.


February 15, 2019


No incidents reported.


February 14, 2019


No incidents reported.


February 13, 2019


No incidents reported.


February 12, 2019


No incidents reported.


February 11, 2019


No incidents reported.


February 10, 2019


No incidents reported.


February 9, 2019


No incidents reported.


February 8, 2019


No incidents reported.