Service Status
 |
Operational |  |
Operational Informational |  |
Degraded Performance |  |
Partial Outage |  |
Major Outage |
October 22, 2024
No incidents reported.
Past Incidents
October 21, 2024
No incidents reported.
October 20, 2024
No incidents reported.
October 19, 2024
No incidents reported.
October 18, 2024
No incidents reported.
October 17, 2024
No incidents reported.
October 16, 2024
No incidents reported.
October 15, 2024
No incidents reported.
October 14, 2024
[Maintenance] - The Air - :Internet edge routers software update 28.10.2024 00:01 - 06:00 EET
2024-10-14 15:56:44 - Maintenance Planned
Maintenance Planned - Severity and user impact: Major - Software update will be done to one fault tolerant router at a time. However there can be minor outages in customers connection during the maintenance window. All Verne Internet customers are affected by this maintenance.
Tasks:
-Preparation for the maintenance
-Perform upgrade actions to one fault tolerant router at a time and test functionality
-Perform planned configuration changes to reduce failover time.
-Overall test of environment functionality after the changes.
Goal:
-Improved Functionality and security.
-Reduced failover time in case of i.e. hardware failure.
If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 755
[Maintenance] - The Deck - Internet edge routers software update 28.10.2024 00:01 - 06:00 EET
2024-10-14 15:54:30 - Maintenance Planned
Maintenance Planned - Severity and user impact: Major - Software update will be done to one fault tolerant router at a time. However there can be minor outages in customers connection during the maintenance window. All Verne Internet customers are affected by this maintenance.
Tasks:
-Preparation for the maintenance
-Perform upgrade actions to one fault tolerant router at a time and test functionality
-Perform planned configuration changes to reduce failover time.
-Overall test of environment functionality after the changes.
Goal:
-Improved Functionality and security.
-Reduced failover time in case of i.e. hardware failure.
If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 754
[Maintenance] - The Rock - Internet edge routers software update 28.10.2024 00:01 - 06:00 EET
2024-10-14 15:53:03 - Maintenance Planned
Maintenance Planned - Severity and user impact: Major - Software update will be done to one fault tolerant router at a time. However there can be minor outages in customers connection during the maintenance window. All Verne Internet customers are affected by this maintenance.
Tasks:
-Preparation for the maintenance
-Perform upgrade actions to one fault tolerant router at a time and test functionality
-Perform planned configuration changes to reduce failover time.
-Overall test of environment functionality after the changes.
Goal:
-Improved Functionality and security.
-Reduced failover time in case of i.e. hardware failure.
If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 753
October 13, 2024
No incidents reported.
October 12, 2024
No incidents reported.
October 11, 2024
No incidents reported.
October 10, 2024
No incidents reported.
October 9, 2024
No incidents reported.
October 8, 2024
[Maintenance] - The Air - Fire suppression system audible alarm test 8.10.2024 10:00 - 8.10.2024 21:00 EEST
2024-10-08 15:52:09 - Maintenance Ended
Maintenance Ended - -
Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 752
Maintenance Started -
Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 752
Maintenance Planned - Severity and user impact: Minor- The periodical fire suppression system maintenance will be performed according to the Verne Finland maintenance schedule. As part of maintenance program we will perform Audible/Visual alarm test. During the tests the alarm sound will play and the alarm lights are blinking in the data center area couple of minutes.
During the maintenance fire suppression system remains operational. There is no effect to customers services.
If you have any questions, please don't hesitate to contact us.
Location: The Air data center (DCS1-3)
Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 752
October 7, 2024
No incidents reported.
October 6, 2024
No incidents reported.
October 5, 2024
No incidents reported.
October 4, 2024
[Maintenance] - The Air - The Air electricity grid disconnect test 06.11.2024 18:00-23:59EET continuity plan and risk assessment
2024-10-04 13:41:31 - Maintenance Planned
October 3, 2024
No incidents reported.
October 2, 2024
No incidents reported.
October 1, 2024
No incidents reported.
September 30, 2024
No incidents reported.
September 29, 2024
No incidents reported.
September 28, 2024
No incidents reported.
September 27, 2024
No incidents reported.
September 26, 2024
[Maintenance] - The Rock - Electricity grid disconnect test 25.09.2024 00:01-04:00 EEST
2024-09-26 14:12:57 - Maintenance Ended
Maintenance Ended - -
2024-09-26 14:12:57case ID: 742
Maintenance Planned - Severity and user impact: Minor - During the maintenance window the situation of Electricity grid disconnect will be tested.
During operations the Electricity supply is switched from the main supply to Power generators. These operation have no Service effect to customers services availability.
Location: The Rock data center
If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 742
September 25, 2024
No incidents reported.
September 24, 2024
[Maintenance] - The Rock - Authentication gateway version upgrade 24.09.2024 22:00 - 23:00 EEST
2024-09-24 23:13:10 - Maintenance Ended
Maintenance Ended - Authentication gateway version upgrade completed.
If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 748
Maintenance Started - Authentication gateway version upgrade started.
If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 748
Maintenance Planned - Severity and user impact: Major - During the maintenance window authentication via Verne shared Authentication gateway is not possible for short period of time . This affects to all customers that are using MFA authentication via Verne authentication gateway.
Verne Authentication gateway will be updated to recent version with improved functionality and enhanced security.
If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 748
[Maintenance] - The Rock - Multi-Cloud Control critical version upgrade 24.09.2024 22:01 - 06:00 EEST
2024-09-24 22:19:18 - Maintenance Ended
Maintenance Ended - Maintenance completed and functionality tested.
If you have any questions, don\'t hesitate to contact us.
Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 749
Maintenance Started - Maintenance started.
2024-09-24 22:00:19case ID: 749
Maintenance Planned - Severity and user impact: Minor - During the maintenance window the Multi-Cloud Control will be upgraded to recent software version. The Multi-Cloud control UI is not available during operations. This does not affect the private and public clouds, or the virtual machines that Multi-Cloud Control is managing.
Goals:
- New Features in application
-Improved Functionality and security due to recent version
If you have any questions, don't hesitate to contact us.
Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 749
September 23, 2024
[Maintenance] - The Rock - Shared Firewall cluster version upgrade 23.9.2024 00:01- 06:00 EEST
2024-09-23 00:37:42 - Maintenance Ended
Maintenance Ended - If you have any questions, don't hesitate to contact us.
Verne Finland
support.finland@verneglobal.com
+358 2 624 8501
case ID: 747
Maintenance Started -
If you have any questions, don't hesitate to contact us.
Verne Finland
support.finland@verneglobal.com
+358 2 624 8501
case ID: 747
Maintenance Planned - Severity and user impact: Major -The Firewall cluster software update will be performed one fault tolerant Firewall cluster member at a time.
During the firewall update the sessions are transferred to failover device a few times. However, minor outages for customer connections may occur during the maintenance window.
Location:The Rock data center
If you have any questions, don't hesitate to contact us.
Verne Finland
support.finland@verneglobal.com
+358 2 624 8501
case ID: 747
September 22, 2024
No incidents reported.
September 21, 2024
No incidents reported.
September 20, 2024
No incidents reported.
September 19, 2024
No incidents reported.
September 18, 2024
No incidents reported.