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May 30, 2020


No incidents reported.


Past Incidents


May 29, 2020


[Maintenance] - Pori - Cloud delivery network device upgrade 15.06.2020 00:01 - 06:00 EEST

2020-05-29 15:34:49 - Maintenance Planned

Maintenance Planned - Severity and user impact: Major - Upgrade will be done to one fault tolerant switch at a time. However there can be minor outages in customers connection during the maintenance window.


Tasks:
- Preparations for switch change and prepare the new configuration.
- Perform switch change and move connection to new switches
- Test new switches functionality

Goal:
Cloud delivery network switches will be changed. This enables new features, better throughput and enhanced reliability.

If you have any questions, don't hesitate to contact us.

Ficolo Support
support@ficolo.com
+358 2 624 8501

2020-05-29 15:34:57

[Maintenance] - Pori - Ficolo access portal platform update 15.06.2020 00:01 - 03:00 EEST

2020-05-29 14:53:38 - Maintenance Planned

Maintenance Planned - Severity and user impact: Major - During the maintenance window Ficolo access portal is not available for short period of time. This affects to all customers that are accessing Ficolo systems through Ficolo access portal. 

Ficolo Access portal platform will be updated to recent version with improved functionality and enhanced security.

Tasks:
-Preparation for the maintenance
-Perform upgrade actions to Ficolo access portal platform
-Overall test of environment functionality after the changes.

If you have any questions, don't hesitate to contact us.

Ficolo Support
support@ficolo.com
+358 2 624 8501

2020-05-29 14:53:39

May 28, 2020


No incidents reported.


May 27, 2020


No incidents reported.


May 26, 2020


No incidents reported.


May 25, 2020


No incidents reported.


May 24, 2020


No incidents reported.


May 23, 2020


No incidents reported.


May 22, 2020


[Maintenance] - Pori - Cooling unit periodical maintenance in Raisio Datacenter 22.5.2020 09:00-15:00 EEsT

2020-05-22 12:22:28 - Maintenance Ended

Maintenance Ended -

2020-05-22 12:22:28

Maintenance Started -

2020-05-22 09:34:50

Maintenance Planned - Severity and user impact: Minor - During the maintenance window the periodical maintenance will be performed to one fault tolerant cooling unit at a time.

Tasks:
- Necessary preparations.
- Perform planned Cooling unit maintenance one unit at a time.
-Test system functionality.

Location: Purokatu2 (Raisio Datacenter)

Ficolo Support
support@ficolo.com
+358 2 624 8501

2020-05-20 15:52:08

May 21, 2020


No incidents reported.


May 20, 2020


No incidents reported.


May 19, 2020


No incidents reported.


May 18, 2020


[Maintenance] - Pori - Internet edge routers Maintenance 18.05.2020 00 - 06 AM EEST

2020-05-18 01:51:26 - Maintenance Ended

Maintenance Ended -

2020-05-18 01:51:26

Maintenance Started - Maintenance has started.

Ficolo Support
support@ficolo.com
+358 2 624 8501

2020-05-18 00:01:11

Maintenance Planned - Severity and user impact:Major
-Maintenance actions will be done to one fault tolerant router at a time. However, minor outages for customer connections may occur during the maintenance window.
-Changes to the routing and settings will be done to Internet Edge routers during the maintenance window.

Tasks:
-Preparation for the maintenance
-Perform changes to routing and settings on one fault tolerant router at a time and test functionality
-Overall test of environment functionality after the changes.

Goal:
-This maintenance is the second part of the Internet edge development project. Following phases will be communicated later.
-Improved Performance, fault tolerance, and fault recovery time.

If you have any questions, don't hesitate to contact us.

Ficolo Support
support@ficolo.com
+358 2 624 8501

2020-04-30 14:13:15

[Maintenance] - Pori - Shared firewall cluster Version update -18.05.2019 00:01- 02:00 EEST

2020-05-18 01:13:24 - Maintenance Ended

Maintenance Ended - The update has been performed successfully.

2020-05-18 01:13:24

Maintenance Started - Maintenance has started.

Ficolo Support
support@ficolo.com
+358 2 624 8501

2020-05-18 00:00:34

Maintenance Planned - Severity and user impact: Minor
- The Firewall cluster update will be performed one fault tolerant Firewall cluster member at a time. During the firewall update the sessions are transferred to failover device few times. However, minor outages for customer connections may occur during the maintenance window.

Tasks:
- Preparations for the update
- Perform update one failover cluster member at a time
- Test firewall cluster functionality

Goal:
-Improved functionality and security due to recent version.

Location: Kivipellontie 35B (Ulvila, The Rock Datacenter)

Ficolo Support
support@ficolo.com
+358 2 624 8501

2020-04-30 15:05:50

May 17, 2020


No incidents reported.