Service Status
| Current Status | Details | ||
|---|---|---|---|
 |
Colocation (Datacenter Services) | Service is operating normally | |
|
IP-Transit Services | Service is operating normally | |
|
Internet Access | Service is operating normally | |
|
Operator Cloud (Uplinks) | Service is operating normally | |
|
MPLS Routing | Service is operating normally | |
|
Datacenter Switching | Service is operating normally | |
|
Firewall Services | Service is operating normally | |
|
Application Delivery & DDoS Protection Services | Service is operating normally | |
|
Ficolo Service Platforms | Service is operating normally | |
|
Multicloud Production | Service is operating normally | |
|
Multicloud Demo | Service is operating normally | |
|
Shared Storage Services | Service is operating normally | |
|
Backup Services | Service is operating normally | |
|
Operational |  |
Operational Informational |  |
Degraded Performance |  |
Partial Outage |  |
Major Outage |
April 9, 2020
No incidents reported.
Past Incidents
April 8, 2020
[Maintenance] - Network device maintenance in Tampere The Deck datacenter 20.04.2020 23:30 - 00:30 EET
2020-04-08 09:48:00 - Maintenance Planned
Maintenance Planned - Severity and user impact:
Major - Tampere Datacenter - During the maintenance window the connections in Tampere Datacenter that is depending on Ficolo's shared firewall will go down for approximately 2 minutes during the maintenance break.
Tasks:
- Necessary preparations for the maintenance
- Network device maintenance operations
- Test and confirm network and service functionality
Location: Pakkahuoneenaukio 2 , Tampere The Deck Datacenter
Ficolo Support
support@ficolo.com
+358 2 624 8501
April 7, 2020
No incidents reported.
April 6, 2020
[Maintenance] - Multi-Cloud Control version upgrade 06.04.2020 00 - 06 EET
2020-04-06 01:50:43 - Maintenance Ended
Maintenance Ended - Maintenance ended and Functionality tested.
2020-04-06 01:50:43Maintenance Started - Maintenance Started.
2020-04-06 00:00:20Maintenance Planned - Severity and user impact: Major - During the maintenance window the Multi-Cloud Control User interface will be unreachable. This does not affect the private and public clouds, or the virtual machines that Multi-Cloud Control is managing.
Goals:
- New Features in application
- Improved Functionality and security due to recent version.
Impact:
- User interface is not reachable during the maintenance window
- Monitoring history, instance availability, and logs visibility in Multi-cloud control UI will reset.
After changes application server functionality is tested.
NOTE! The Multi-Cloud control UI is not available during operations. This does not affect the private and public clouds, or the virtual machines Multi-Cloud Control is managing.
Location: Kivipellontie 35B (Ficolo, tunnels 5 - 6)
Ficolo Support
support@ficolo.com
+358 2 624 8501
April 5, 2020
No incidents reported.
April 4, 2020
No incidents reported.
April 3, 2020
No incidents reported.
April 2, 2020
[Maintenance] - Internet edge routers software upgrade 23.03.2020 00 - 06 AM EET
2020-04-02 13:37:24 - Maintenance Ended
Maintenance Ended - -
2020-04-02 13:37:24Maintenance Ended - Maintenance has ended.
.Ficolo Support
support@ficolo.com
+358 2 624 8501
Update - Partial outage during internet router upgrade, we are working on the issue.
Problem started 2020/03/23-00:56
Problem ended 2020/03/23-01:31
We apologize for the inconvenience.
Ficolo Support
support@ficolo.com
+358 2 624 8501
Update - Maintenance schedule: 23.03.2020 00 - 06 AM EET
During maintenance window - see current status information at https://status.ficolo.net
Ficolo Support
support@ficolo.com
+358 2 624 8501
Update - Maintenance schedule: 23.03.2020 00 - 06 AM EET
During maintenance window - see current status information at https://status.ficolo.net
Ficolo Support
support@ficolo.com
+358 2 624 8501
Maintenance Planned - Incident Status:
Maintenance in planning
Severity and user impact:
Major - Edge router reboots
Major - Changes in BGP routing.
Tasks:
Software upgrades to Internet edge routers. Upgrades will be done one router at a time, so there will be a backup router available at all times. Some services might experience brief moments of total loss of connectivity during the reboots.
Goal:
New software with the latest security patches is installed and in use on Internet edge routers.
Ficolo Support
support@ficolo.com
+358 2 624 8501
[Maintenance] - Power Generator Maintenance in Tampere The Deck datacenter 2.4.2020 08 AM - 04 PM EET
2020-04-02 13:36:12 - Maintenance Ended
Maintenance Ended - -
2020-04-02 13:36:12Maintenance Started - -
2020-04-02 08:48:23Maintenance Planned - Severity and user impact: Minor - During the maintenance window the periodical Power generator maintenance will be performed to the power generator. There should not be effect to customers systems availability. In case of failure in main electricity supply, only The UPS power back-up is available during the maintenance.
Tasks:
- Necessary preparations.
-Perform planned Power Generator periodical maintenance
Location: Pakkahuoneenaukio2 (Tampere The Deck Datacenter)
Ficolo Support
support@ficolo.com
+358 2 624 8501
April 1, 2020
[Maintenance] - Power Generator maintenance 31.3.2020-1.4.2020 08 AM - 04 PM EET
2020-04-01 20:14:09 - Maintenance Ended
Maintenance Ended - Maintenance Done
2020-04-01 20:14:09Maintenance Started - Maintenance operations has started
2020-04-01 09:59:20Maintenance Planned - Severity and user impact: Minor - During the maintenance window the periodical power generator maintenance will be performed to one fault tolerant power generator at a time. There should not be effect to customers systems availability.
Tasks:
- Necessary preparations.
- Perform planned Power Generator periodical maintenance
Location: Kivipellontie 35B (Ficolo The Rock Datacenter)
Ficolo Support
support@ficolo.com
+358 2 624 8501
March 31, 2020
[Operational] - Shared storage services unexpected controller reboot
2020-03-31 08:53:37 - Resolved
Resolved - Vendor has provided RCA and storage system will be upgraded during next maintenance window.
Location: Kivipellontie 35B (Ficolo, tunnels 5 - 6)
email: support@ficolo.com /(08-18)
phone: +35826248501 /(24h)
Monitoring - Shared storage services experienced unexpected controller reboot at 17.57 EET. Failover to another controller worked as expected but if you experienced any problems with shared storage services do not hesitate to contact Ficolo support.
Location: Kivipellontie 35B (Ficolo, tunnels 5 - 6)
email: support@ficolo.com /(08-18)
phone: +35826248501 /(24h)
March 30, 2020
No incidents reported.
March 29, 2020
No incidents reported.
March 28, 2020
No incidents reported.
March 27, 2020
No incidents reported.