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December 11, 2024


No incidents reported.


Past Incidents


December 10, 2024


[Maintenance] - The Deck - UPS Unit periodical maintenance 16.12.2024

2024-12-10 12:06:54 - Maintenance Planned

Maintenance Planned - Severity and user impact: Minor - During the maintenance one redundant UPS module will be disconnected for maintenance at a time.

We will perform necessary periodical maintenance action to UPS units. During the maintenance one redundant UPS module will be disconnected for maintenance at a time.

There should be no impact on customers' systems.

Location: The Deck Data center

If you have any questions, don't hesitate to contact us.

Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2024-12-10 12:06:54
case ID: 771

December 9, 2024


[Maintenance] - The Air - UPS Unit periodical maintenance 9.12.2024 - 11.12.2024 EET

2024-12-09 10:27:11 - Maintenance Started

Maintenance Started - -

2024-12-09 10:27:11
case ID: 768

Maintenance Planned - Severity and user impact: Minor - During the maintenance one redundant UPS module will be disconnected for maintenance at a time.

We will perform necessary periodical maintenance action to UPS units. During the maintenance one redundant UPS module will be disconnected for maintenance at a time.

There should be no impact on customers' systems.

Location: The Air Data center

If you have any questions, don't hesitate to contact us.

Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2024-11-22 11:43:58
case ID: 768

December 8, 2024


No incidents reported.


December 7, 2024


No incidents reported.


December 6, 2024


No incidents reported.


December 5, 2024


No incidents reported.


December 4, 2024


[Maintenance] - The Air - Cooling unit Maintenance in The Air data center 2.12.2024 - 5.12.2024 08.00 - 16.00 EET

2024-12-04 14:41:03 - Maintenance Ended

Maintenance Ended -

2024-12-04 14:41:03
case ID: 767

Maintenance Started -

2024-12-02 07:58:10
case ID: 767

Maintenance Planned - Severity and user impact: Minor - The cooling unit maintenance will be performed. The maintenance will be performed to one redundant cooling unit at a time. There should not be effect to customers systems availability.

Location: The Air Data center

If you have any questions, don't hesitate to contact us.

Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2024-11-22 11:26:16
case ID: 767

December 3, 2024


No incidents reported.


December 2, 2024


[Maintenance] - The Rock - UPS Unit periodical maintenance 16.12.2024 - 20.12.2024 08:00 - 17:00 EET

2024-12-02 13:30:19 - Maintenance Planned

Maintenance Planned - Severity and user impact: Minor - During the maintenance one redundant UPS module will be disconnected for maintenance at a time.

We will perform necessary periodical maintenance action to UPS units. During the maintenance one redundant UPS module will be disconnected for maintenance at a time.

There should be no impact on customers' systems.

Location: The Rock data center

If you have any questions, don't hesitate to contact us.

Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2024-12-02 13:30:19
case ID: 770

[Maintenance] - The Air - Heat pump Maintenance 3.12.2024- 13.12 08:00-17:00 EET

2024-12-02 11:50:23 - Maintenance Planned

Maintenance Planned - Severity and user impact: Minor - The heat pump maintenance will be performed. The maintenance will be performed to one redundant heat pump at a time. There should not be effect to customers systems availability.

Location: The Air Data center

If you have any questions, don't hesitate to contact us.

Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2024-12-02 11:50:23
case ID: 769

[Maintenance] - The Air - Internet edge routers software update 2.12.2024 00:01 - 06:00 EET

2024-12-02 02:32:48 - Maintenance Ended

Maintenance Ended - If you have any questions, don't hesitate to contact us.

Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2024-12-02 02:32:48
case ID: 766

Maintenance Started - If you have any questions, don't hesitate to contact us.

Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2024-12-02 00:00:15
case ID: 766

Maintenance Planned - Severity and user impact: Major - Software update will be done to one fault tolerant router at a time. However there can be minor outages in customers connection during the maintenance window. All Verne Internet customers are affected by this maintenance.

Tasks:
-Preparation for the maintenance
-Perform upgrade actions to one fault tolerant router at a time and test functionality
-Overall test of environment functionality after the changes.

Goal:
-Improved Functionality and security.

If you have any questions, don't hesitate to contact us.

Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501 

2024-11-20 10:53:47
case ID: 766

[Maintenance] - The Deck - Internet edge routers software update 2.12.2024 00:01 - 06:00 EET

2024-12-02 02:32:31 - Maintenance Ended

Maintenance Ended - If you have any questions, don't hesitate to contact us.

Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2024-12-02 02:32:31
case ID: 765

Maintenance Started - If you have any questions, don't hesitate to contact us.

Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2024-12-02 00:00:30
case ID: 765

Maintenance Planned - Severity and user impact: Major - Software update will be done to one fault tolerant router at a time. However there can be minor outages in customers connection during the maintenance window. All Verne Internet customers are affected by this maintenance.

Tasks:
-Preparation for the maintenance
-Perform upgrade actions to one fault tolerant router at a time and test functionality
-Overall test of environment functionality after the changes.

Goal:
-Improved Functionality and security.

If you have any questions, don't hesitate to contact us.

Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501 

2024-11-20 10:51:53
case ID: 765

[Maintenance] - The Rock - Internet edge routers software update 2.12.2024 00:01 - 06:00 EET

2024-12-02 02:32:04 - Maintenance Ended

Maintenance Ended - If you have any questions, don't hesitate to contact us.

Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2024-12-02 02:32:04
case ID: 764

Maintenance Started - If you have any questions, don't hesitate to contact us.

Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2024-12-02 00:00:38
case ID: 764

Maintenance Planned - Severity and user impact: Major - Software update will be done to one fault tolerant router at a time. However there can be minor outages in customers connection during the maintenance window. All Verne Internet customers are affected by this maintenance.

Tasks:
-Preparation for the maintenance
-Perform upgrade actions to one fault tolerant router at a time and test functionality
-Overall test of environment functionality after the changes.

Goal:
-Improved Functionality and security.

If you have any questions, don't hesitate to contact us.

Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2024-11-20 10:49:45
case ID: 764

December 1, 2024


No incidents reported.


November 30, 2024


No incidents reported.


November 29, 2024


No incidents reported.


November 28, 2024


No incidents reported.


November 27, 2024


No incidents reported.


November 26, 2024


No incidents reported.


November 25, 2024


No incidents reported.


November 24, 2024


No incidents reported.


November 23, 2024


No incidents reported.


November 22, 2024


[Maintenance] - The Air - Cooling unit Maintenance in The Air data center 25.11.2024 - 29.11.2024 08.00 - 16.00 EEST

2024-11-22 11:22:56 - Maintenance Ended

Maintenance Ended - This maintenance had to be postponed to 2.12.2024 - 5.12.2024 08:00-16:00 EET.

The separate notification about the new schedule will be sent soon.

Location: The Air Data center

If you have any questions, don't hesitate to contact us.

Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2024-11-22 11:22:56
case ID: 763

Maintenance Planned - Severity and user impact: Minor - The cooling unit maintenance will be performed. The maintenance will be performed to one redundant cooling unit at a time. There should not be effect to customers systems availability.

Location: The Air Data center

If you have any questions, don't hesitate to contact us.

Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2024-11-18 14:50:22
case ID: 763

November 21, 2024


[Maintenance] - The Rock - Verne shared ANTI-DDoS service version upgrade 21.11.2024 09:00 - 16:00 EET

2024-11-21 12:45:44 - Maintenance Ended

Maintenance Ended - If you have any questions, don't hesitate to contact us.

Verne Finland / Ficolo Support
support@ficolo.com
+358 2 624 8501

2024-11-21 12:45:44
case ID: 762

Maintenance Started - If you have any questions, don't hesitate to contact us.

Verne Finland / Ficolo Support
support@ficolo.com
+358 2 624 8501

2024-11-21 09:00:47
case ID: 762

Maintenance Planned - Severity and user impact: Minor - During the maintenance window Verne will perform version upgrade to Shared ANTI-DDoS service. The maintenance does not effect to customers' services availability. However visibility and readiness to mitigate possible DDOS attacks may be degraded during the maintenance window.

Verne shared ANTI-DDoS Service will be updated to recent version with improved functionality and enhanced security.

If you have any questions, don't hesitate to contact us.

Verne Finland / Ficolo Support
support@ficolo.com
+358 2 624 8501

2024-11-18 10:59:12
case ID: 762

November 20, 2024


No incidents reported.


November 19, 2024


No incidents reported.


November 18, 2024


No incidents reported.


November 17, 2024


No incidents reported.


November 16, 2024


No incidents reported.


November 15, 2024


[Operational] - The Rock - Degraded performance with Verne Finland Internet connection 15.11.2024 approx. 15:24-15:30 EET

2024-11-15 15:53:53 - Resolved

Resolved - Internet edge routers and connections redundancy has now been restored and devices are operating normally.

If you have any questions, don't hesitate to contact us.

Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2024-11-15 15:53:53
case ID: 761

Monitoring - Severity and user impact: Major - We observed short degraded performance with Internet connection approx. 15:24-15:30 EET

We had an issue with one of our Internet edge routers and connections transferred to fail-over device. Customers may have experienced short degraded performance with Internet connection.

If you have any questions or you are facing performance issues with your internet connection, don't hesitate to contact us.

Verne Finland
support.finland@verneglobal.com
+358 2 624 8501

2024-11-15 15:45:37
case ID: 761

November 14, 2024


[Operational] - The Rock - Issue with shared firewall cluster 14.11.2024

2024-11-14 15:32:38 - Resolved

Resolved - The shared firewall cluster redundancy has now been restored and the cluster is now operating normally.

If you have any questions, don't hesitate to contact us.

Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2024-11-14 15:32:38
case ID: 759

Update - We have observed issue with our shared firewall cluster. Customer connections through Verne shared firewall Service had issues approx. 14.11.2024 10:01 EET-10:14 EET

We have have identified the problem and we made temporary solution to fix the issue.

Currently all connection are restored but Firewall cluster redundancy is degraded. Verne Network team keeps investigating issue for permanent fix.

If you still have issues with some services, don't hesitate to contact us.

We are sorry for the inconvenience.

If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2024-11-14 10:34:15
case ID: 759

Monitoring - We have observed issue with our shared firewall cluster. All customer conenctions through Verne shared firewall Service had issues appros 14.11.2024 10:01 EET-10:14 EET

We have have identified the problem and we made temporaty solution to fix the issue.

Currenly all connection are restored but Firewall cluster redundancy is degraded. Verne Network team keeps investigating issue for permanet fix

If you have any questions, don't hesitate to contact us.

Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2024-11-14 10:23:13
case ID: 759

[Maintenance] - The Rock - Urgent firewall maintenance 14.11.2024 15:00 - 16:00 EET

2024-11-14 15:28:39 - Maintenance Ended

Maintenance Ended - The maintenance has been successfully completed.

If you have any questions, don't hesitate to contact us.

Location: The Rock data center

Verne Finland / Ficolo Support
support@ficolo.com
+358 2 624 8501

2024-11-14 15:28:39
case ID: 760

Maintenance Started - If you have any questions, don't hesitate to contact us.

Location: The Rock data center

Verne Finland / Ficolo Support
support@ficolo.com
+358 2 624 8501

2024-11-14 15:00:33
case ID: 760

Maintenance Planned - Severity and user impact: Major - Related to shared firewall cluster issue earlier today (14.11.2024) will need to perform urgent Verne Finland shared firewall cluster maintenance. Maintenance will be done to one fault tolerant cluster member at a time. However there can be minor outages in customers connection once connections are moved to failover firewall cluster member.

All Verne Finland Shared firewall customers in the Rock data center are affected by this maintenance.

If you have any questions, don't hesitate to contact us.

Location: The Rock data center

Verne Finland / Ficolo Support
support@ficolo.com
+358 2 624 8501

2024-11-14 13:41:11
case ID: 760

[Maintenance] - The Air - Cooling unit Maintenance in The Air data center 11.11.2024 - 15.11.2024 08.00 - 16.00 EEST

2024-11-14 12:10:19 - Maintenance Ended

Maintenance Ended -

2024-11-14 12:10:19
case ID: 758

Maintenance Started - .

2024-11-11 10:07:54
case ID: 758

Maintenance Planned - Severity and user impact: Minor - The cooling unit maintenance will be performed. The maintenance will be performed to one redundant cooling unit at a time. There should not be effect to customers systems availability.

Location: The Air Data center

If you have any questions, don't hesitate to contact us.

Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2024-11-07 11:45:08
case ID: 758

November 13, 2024


No incidents reported.


November 12, 2024


No incidents reported.


November 11, 2024


No incidents reported.


November 10, 2024


No incidents reported.


November 9, 2024


No incidents reported.


November 8, 2024


No incidents reported.


November 7, 2024


No incidents reported.