Service Status
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Operational |  |
Operational Informational |  |
Degraded Performance |  |
Partial Outage |  |
Major Outage |
June 7, 2023
[Partial Outage] - The Rock - Issue in Shared virtualization environment WS.IaaS 06.06.2023 21:50-
2023-06-07 07:20:17 - Monitoring
Monitoring - Severity and user impact: Major -There has been issue in Verne Global Finland / Ficolo Shared virtualization environment WS.IaaS. This issue have caused certain customers virtual machines to disconnect from network.
The issue has been resolved. However some customers virtual machines in the shared virtualization environment WS.IaaS may have facing network outage.
In case you still have issue please contact to Verne Global Finland / Ficolo support
We are sorry for the inconvenience.
If you have any questions, don't hesitate to contact us.
Verne Global Finland / Ficolo Support
support@ficolo.com
+358 2 624 8501
case ID: 649
Past Incidents
June 6, 2023
[Degraded Performance] - The Air - Degraded redundacy with Shared Firewall cluster in The Air data center 06.06.2023 21:30-
2023-06-06 23:47:27 - Resolved
Resolved - The issue has now been resolved and the redundancy in the Verne Global Finland / Ficolo The Air shared firewall cluster has been restored.
Location:The Air data center
If you have any questions, don't hesitate to contact us.
Verne Global Finland / Ficolo Support
support@ficolo.com
+358 2 624 8501
case ID: 648
Monitoring - Severity and user impact: Minor -Verne Global Finland / Ficolo network team have observed issue with The Air data center shared firewall cluster. Due to this issue the shared firewall cluster redundancy is degraded.
The shared firewall service is currently operational and this situation have no effect customers' systems.
Location:The Air data center
If you have any questions, don't hesitate to contact us.
Verne Global Finland / Ficolo Support
support@ficolo.com
+358 2 624 8501
case ID: 648
June 5, 2023
[Maintenance] - The Air - Shared Firewall cluster version upgrade 05.06.2023 00:01- 06:00 EEST
2023-06-05 00:27:17 - Maintenance Ended
Maintenance Ended - Location: The Air data center
If you have any questions, don't hesitate to contact us.
Ficolo Support
support@ficolo.com
+358 2 624 8501
case ID: 641
Maintenance Started - Location: The Air data center
If you have any questions, don't hesitate to contact us.
Ficolo Support
support@ficolo.com
+358 2 624 8501
case ID: 641
Maintenance Planned - Severity and user impact: Major -The Firewall cluster software update will be performed one fault tolerant Firewall cluster member at a time.
During the firewall update the sessions are transferred to failover device a few times. However, minor outages for customer connections may occur during the maintenance window.
Location:The Air data center
If you have any questions, don't hesitate to contact us.
Verne Global Finland / Ficolo Support
support@ficolo.com
+358 2 624 8501
case ID: 641
June 4, 2023
No incidents reported.
June 3, 2023
No incidents reported.
June 2, 2023
[Degraded Performance] - The Deck - Issue with automatic fire suppression system in The Deck data center 13.5.2023 approx.15:00 EEST
2023-06-02 08:50:02 - Resolved
Resolved -
2023-06-02 08:50:02case ID: 638
Monitoring - Severity and user impact: Minor-We have observed issue with the automatic fire suppression system in The Deck data center.
The investigation of the issue with the automatic fire suppression system in ongoing. Currently fire suppression system is out or order. However fire detection systems are working normally.
There was no customer effect from this event. Verne Global Finland is monitoring the situation.
Location: The Deck data center
Verne Global Finland / Ficolo Support
support@ficolo.com
+358 2 624 8501
case ID: 638
June 1, 2023
No incidents reported.
May 31, 2023
[Maintenance] - The Deck - Electricity grid disconnect test 14.06.2023 02:00-03:30 EEST
2023-05-31 14:41:27 - Maintenance Planned
Maintenance Planned - Severity and user impact: Minor - During the maintenance window the situation of Electricity grid disconnect will be tested. There should not be effect to systems availability.
Tasks:
- Neccessary preparations fo the test.
-Perform planned planned Electricity electricity grid disconnect tests.
During operations the Electricity supply is switched from the main supply to Power generators. These operation have no Service effect to customers services availability.
Location: The Deck Data center
If you have any questions, don't hesitate to contact us.
Verne Global Finland / Ficolo Support
support@ficolo.com
+358 2 624 8501
case ID: 645
May 30, 2023
[Maintenance] - The Rock - Verne Global Finland - (Ficolo) The Rock Internet connection maintenance - degraded redundancy 30.05.2023 12.00 - 15.00
2023-05-30 14:40:04 - Maintenance Ended
Maintenance Ended - If you have any questions, don't hesitate to contact us.
Ficolo Support
support@ficolo.com
+358 2 624 8501
case ID: 644
Maintenance Started - If you have any questions, don't hesitate to contact us.
Ficolo Support
support@ficolo.com
+358 2 624 8501
case ID: 644
Maintenance Planned - Severity and user impact: Minor - We are performing maintenance tasks with certain network equipment. During the maintenance windows customer connection redundancy in the edge fabric might be degraded for a certain period of time. This maintenance should not have any impact other than degraded redundancy to customer Internet connections, however brief minor traffic breaks on active sessions may occur.
All Verne Global Finland (Ficolo) Internet access customers in the Rock datacenter are affected by this maintenance.
If you have any questions, don't hesitate to contact us.
Ficolo Support
support@ficolo.com
+358 2 624 8501
case ID: 644
May 29, 2023
No incidents reported.
May 28, 2023
No incidents reported.
May 27, 2023
No incidents reported.
May 26, 2023
[Maintenance] - The Deck - Electricity switch gear maintenance 26.05.2023 10:00 - 16:00 EEST
2023-05-26 12:05:01 - Maintenance Ended
Maintenance Ended - Maintenance of the switches has been completed
2023-05-26 12:05:01case ID: 642
Maintenance Started - -
2023-05-26 10:31:28case ID: 642
Maintenance Planned - Severity and user impact: Minor - Periodical maintenance will be executed to the selected datacenter electricity switch gear.
During the maintenance window:
-Maintenance will be done to one fault tolerant feed at a time. The fault tolerance of the electricity feed will be degraded short period of time during the maintenance window.
-The Power generator and UPS power backups are used to feed parts of datacenter short period of time during the maintenance.
The maintenance should not affect the operations and the customer's systems availability. Both racks electricity feeds remains powered during the maintenance.
Location: The Deck data center
If you have any questions, don't hesitate to contact us.
Ficolo Support
support@ficolo.com
+358 2 624 8501
case ID: 642
May 25, 2023
No incidents reported.
May 24, 2023
No incidents reported.
May 23, 2023
No incidents reported.
May 22, 2023
[Maintenance] - The Rock - Verne Global Finland - (Ficolo) The Rock Internet connection degraded redundancy 22.05.2023 14:45 - 16:00 EEST
2023-05-22 15:59:09 - Maintenance Ended
Maintenance Ended - If you have any questions, don't hesitate to contact us.
Ficolo Support
support@ficolo.com
+358 2 624 8501
case ID: 640
Maintenance Started - If you have any questions, don't hesitate to contact us.
Ficolo Support
support@ficolo.com
+358 2 624 8501
case ID: 640
Maintenance Planned - Severity and user impact: Minor - We are performing urgent maintenance tasks with certain network equipment. During the maintenance windows customer connection redundancy in the edge fabric might be degraded for a certain period of time. This maintenance should not have any impact other than degraded redundancy to customer Internet connections.
All Verne Global Finland (Ficolo) Internet access customers in the Rock datacenter are affected by this maintenance.
If you have any questions, don't hesitate to contact us.
Ficolo Support
support@ficolo.com
+358 2 624 8501
case ID: 640
[Maintenance] - The Rock - Multi-Cloud Control version upgrade 22.05.2023 00:01 - 06:00 EEST
2023-05-22 01:34:58 - Maintenance Ended
Maintenance Ended - Maintenance completed and functionality tested.
2023-05-22 01:34:58case ID: 637
Maintenance Started - Maintenance started.
2023-05-22 00:00:13case ID: 637
Maintenance Planned - Severity and user impact: Minor - During the maintenance window the Multi-Cloud Control will be upgraded to recent software version. The Multi-Cloud control UI is not available during operations. This does not affect the private and public clouds, or the virtual machines that Multi-Cloud Control is managing.
Goals:
- New Features in application
-Improved Functionality and security due to recent version
If you have any questions, don't hesitate to contact us.
Ficolo Support
support@ficolo.com
+358 2 624 8501
case ID: 637
[Maintenance] - The Rock - Ficolo access portal platform update 22.05.2023 00:01 - 06:00 EEST
2023-05-22 01:00:05 - Maintenance Ended
Maintenance Ended - Access portal platform update done.
If you have any questions, don't hesitate to contact us.
Ficolo Support
support@ficolo.com
+358 2 624 8501
case ID: 639
Maintenance Started - Access portal platform update started.
If you have any questions, don't hesitate to contact us.
Ficolo Support
support@ficolo.com
+358 2 624 8501
case ID: 639
Maintenance Planned - Severity and user impact: Minor - During the maintenance window Ficolo access portal is not available for short period of time . This affects to all customers that are accessing Ficolo systems through Ficolo access portal.
Ficolo Access portal platform will be updated to recent version with improved functionality and enhanced security.
Tasks:
-Preparation for the maintenance
-Perform upgrade actions to Ficolo access portal platform
-Overall test of environment functionality after the changes.
If you have any questions, don't hesitate to contact us.
Ficolo Support
support@ficolo.com
+358 2 624 8501
case ID: 639
May 21, 2023
No incidents reported.
May 20, 2023
No incidents reported.
May 19, 2023
No incidents reported.
May 18, 2023
No incidents reported.
May 17, 2023
No incidents reported.
May 16, 2023
[Maintenance] - The Rock - Shared backup system maintenance 16.05.2023 09:30 - 18:00 EEST
2023-05-16 17:13:03 - Maintenance Ended
Maintenance Ended - Maintenance finished successfully.
Location: The Rock data center
If you have any questions, do not hesitate to contact us.
Verne Global Finland / Ficolo Support
support@ficolo.com
+358 2 624 8501
case ID: 635
Maintenance Started - Maintenance started.
During the maintenance all backup related operations ie. backup and restore are not possible.
Location: The Rock data center
If you have any questions, do not hesitate to contact us.
Verne Global Finland / Ficolo Support
support@ficolo.com
+358 2 624 8501
case ID: 635
Maintenance Planned - Severity and user impact: Major - During the maintenance window backup operations are suspended.
We are performing planned maintenance actions to the shared backup system. During the maintenance all backup related operations ie. backup and restore are not possible.
Location: The Rock data center
If you have any questions, do not hesitate to contact us.
Verne Global Finland / Ficolo Support
support@ficolo.com
+358 2 624 8501
case ID: 635
[Maintenance] - The Air - Electricity grid switch maintenance related to cooling unit 16.05.2023 09:00-11:00 EEST
2023-05-16 10:40:15 - Maintenance Ended
Maintenance Ended - If you have any questions, don't hesitate to contact us.
Ficolo Support
support@ficolo.com
+358 2 624 8501
case ID: 636
Maintenance Started - If you have any questions, don't hesitate to contact us.
Ficolo Support
support@ficolo.com
+358 2 624 8501
case ID: 636
Maintenance Planned - Severity and user impact: Minor - The maintenance will be executed to the data center electricity switch gear. This maintenance does not affect to IT electricity feeds in The Air data center suites 4-5. However the cooling may move to failover cooling units during the maintenance. The cooling remains operational during this maintenance.
The maintenance should not affect the operations and the customer's systems availability. All electricity feeds to the racks and the cooling system remains operational during the maintenance.
Location: The Air data center suites 4-5
If you have any questions, don't hesitate to contact us.
Ficolo Support
support@ficolo.com
+358 2 624 8501
case ID: 636
May 15, 2023
No incidents reported.
May 14, 2023
No incidents reported.
May 13, 2023
No incidents reported.
May 12, 2023
[Maintenance] - The Deck - Electricity switch gear maintenance 03.05.2023 08:00 - 17:00 EET
2023-05-12 09:43:10 - Maintenance Ended
Maintenance Ended -
2023-05-12 09:43:10case ID: 631
Maintenance Planned - Severity and user impact: Minor - Periodical maintenance will be executed to the selected datacenter electricity switch gear.
During the maintenance window:
-Maintenance will be done to one fault tolerant feed at a time. The fault tolerance of the electricity feed will be degraded short period of time during the maintenance window.
-The Power generator and UPS power backups are used to feed parts of datacenter short period of time during the maintenance.
The maintenance should not affect the operations and the customer's systems availability. Both racks electricity feeds remains powered during the maintenance.
Location: The Deck data center
If you have any questions, don't hesitate to contact us.
Ficolo Support
support@ficolo.com
+358 2 624 8501
case ID: 631
May 11, 2023
No incidents reported.
May 10, 2023
No incidents reported.
May 9, 2023
No incidents reported.
May 8, 2023
[Maintenance] - The Air - Shared IP Fabric switches maintenance 08.05.2023 00:01 - 06:00 EEST
2023-05-08 05:17:36 - Maintenance Ended
Maintenance Ended - Location: The Air data center
If you have any questions, don't hesitate to contact us.
Ficolo Support
support@ficolo.com
+358 2 624 8501
case ID: 634
Maintenance Started - Location: The Air data center
If you have any questions, don't hesitate to contact us.
Ficolo Support
support@ficolo.com
+358 2 624 8501
case ID: 634
Maintenance Planned - Severity and user impact: Major - Maintenance will be done to one fault tolerant shared IP fabric switch at a time. However there can be minor outages in customers connection during the maintenance window.
All Verne Global Finland / Ficolo Internet and Firewall Customers are affected by this maintenance.
Tasks:
-Preparation for the maintenance
-Perform maintenance actions to one fault tolerant edge switch at a time and test functionality
-Overall test of environment functionality after the maintenance.
Location: The Air data center
If you have any questions, don't hesitate to contact us.
Verne Global Finland / Ficolo Support
support@ficolo.com
+358 2 624 8501
case ID: 634
May 7, 2023
No incidents reported.
May 6, 2023
No incidents reported.
May 5, 2023
No incidents reported.
May 4, 2023
No incidents reported.