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Operational Operational Informational Degraded Performance Partial Outage Major Outage

December 10, 2023


No incidents reported.


Past Incidents


December 9, 2023


No incidents reported.


December 8, 2023


No incidents reported.


December 7, 2023


No incidents reported.


December 6, 2023


No incidents reported.


December 5, 2023


No incidents reported.


December 4, 2023


[Maintenance] - The Rock - Shared Firewall cluster version upgrade 4.12.2023 00:01- 06:00 EET

2023-12-04 00:36:34 - Maintenance Ended

Maintenance Ended - If you have any questions, don't hesitate to contact us.

Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2023-12-04 00:36:34
case ID: 697

Maintenance Started - If you have any questions, don't hesitate to contact us.

Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2023-12-04 00:00:46
case ID: 697

Maintenance Planned - Severity and user impact: Major -The Firewall cluster software update will be performed one fault tolerant Firewall cluster member at a time.

During the firewall update the sessions are transferred to failover device a few times. However, minor outages for customer connections may occur during the maintenance window.

Location:The Rock data center

If you have any questions, don't hesitate to contact us.

Verne Global Finland
support.finland@verneglobal.com
+358 2 624 8501

2023-11-20 09:08:18
case ID: 697

December 3, 2023


No incidents reported.


December 2, 2023


No incidents reported.


December 1, 2023


[Maintenance] - The Air - UPS Unit periodical maintenance 27-30.11.2023 08:00-17:00 EET

2023-12-01 08:27:53 - Maintenance Ended

Maintenance Ended - This maintenance was successfully completed yesterday

Location: The Air Data center

If you have any questions, don't hesitate to contact us.

Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2023-12-01 08:27:54
case ID: 698

Maintenance Started - Location: The Air Data center

If you have any questions, don't hesitate to contact us.

Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2023-11-27 09:18:58
case ID: 698

Maintenance Planned - Severity and user impact: Minor - During the maintenance one redundant UPS module will be disconnected for maintenance at a time.

We will perform necessary periodical maintenance action to UPS units. During the maintenance one redundant UPS module will be disconnected for maintenance at a time.

There should be no impact on customers' systems.

Location: The Air Data center

If you have any questions, don't hesitate to contact us.

Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2023-11-22 11:31:41
case ID: 698

November 30, 2023


No incidents reported.


November 29, 2023


[Maintenance] - The Rock - UPS Unit Battery chain maintenance 27.11-29.11.2023 08:00-17:00 EET

2023-11-29 16:19:34 - Maintenance Ended

Maintenance Ended - If you have any questions, don't hesitate to contact us.

Verne Global Finland
support.finland@verneglobal.com
+358 2 624 8501

2023-11-29 16:19:34
case ID: 699

Update - We had to extend this maintenance schedule for one day.

The new schedule for this maintenance is: 27.11-29.11.2023 08:00-17:00 EET

Location:The Rock data center

If you have any questions, don't hesitate to contact us.

Verne Global Finland
support.finland@verneglobal.com
+358 2 624 8501

2023-11-29 09:00:36
case ID: 699

Maintenance Started - Severity and user impact: Minor - During the maintenance one redundant UPS module will be disconnected for maintenance

We will maintain battery chain in one of the Data center UPS systems. During the maintenance one redundant UPS module will be disconnected for maintenance work.

There should be no impact on customers' systems.

Location:The Rock data center

If you have any questions, don't hesitate to contact us.

Verne Global Finland
support.finland@verneglobal.com
+358 2 624 8501

2023-11-27 09:26:19
case ID: 699

November 28, 2023


No incidents reported.


November 27, 2023


No incidents reported.


November 26, 2023


No incidents reported.


November 25, 2023


No incidents reported.


November 24, 2023


No incidents reported.


November 23, 2023


[Maintenance] - The Air - Electricity grid disconnect test 23.11.2023 18:00-23:59 EET

2023-11-23 22:18:12 - Maintenance Ended

Maintenance Ended - The test has now been successfully completed.

If you have any questions, don't hesitate to contact us.

Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2023-11-23 22:18:12
case ID: 678

Maintenance Started - Location: The Air Data center

If you have any questions, don't hesitate to contact us.

Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2023-11-23 18:00:10
case ID: 678

Maintenance Planned - Severity and user impact: Minor - During the maintenance window the situation of Electricity grid disconnect will be tested. There should not be effect to systems availability.

Tasks:
- Necessary preparations for the test.
-UPS surge test for each UPS before disconnect test
-Perform planned Electricity electricity grid disconnect tests.

During operations the Electricity supply is switched from the main supply to Power generators. These operation have no Service effect to customers services availability.

Location: The Air Data center

If you have any questions, don't hesitate to contact us.

Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2023-10-23 09:31:28
case ID: 678

November 22, 2023


No incidents reported.


November 21, 2023


No incidents reported.


November 20, 2023


[Maintenance] - The Air - Shared Firewall cluster version upgrade 20.11.2023 00:01- 06:00 EET

2023-11-20 00:43:54 - Maintenance Ended

Maintenance Ended -
If you have any questions, don't hesitate to contact us.

Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2023-11-20 00:43:54
case ID: 696

Maintenance Started -
If you have any questions, don't hesitate to contact us.

Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2023-11-20 00:00:52
case ID: 696

Maintenance Planned - Severity and user impact: Major -The Firewall cluster software update will be performed one fault tolerant Firewall cluster member at a time.

During the firewall update the sessions are transferred to failover device a few times. However, minor outages for customer connections may occur during the maintenance window.

Location:The Air data center

If you have any questions, don't hesitate to contact us.

Verne Global Finland
support.finland@verneglobal.com
+358 2 624 8501

2023-11-15 08:41:21
case ID: 696

November 19, 2023


No incidents reported.


November 18, 2023


No incidents reported.


November 17, 2023


No incidents reported.


November 16, 2023


No incidents reported.


November 15, 2023


[Maintenance] - The Rock - UPS Unit periodical maintenance 6.11.2023 - 15.11.2023 08:00 - 17:00 EET

2023-11-15 12:33:21 - Maintenance Ended

Maintenance Ended - -
Couple of degraded batteries found during maintenance. No other considerations.
There will be new maintenance window 28-29.11 for battery changes.

2023-11-15 12:33:21
case ID: 688

Maintenance Started - -

2023-11-06 11:09:01
case ID: 688

Maintenance Planned - Severity and user impact: Minor - During the maintenance one redundant UPS module will be disconnected for maintenance at a time.

We will perform necessary periodical maintenance action to UPS units. During the maintenance one redundant UPS module will be disconnected for maintenance at a time.

There should be no impact on customers' systems.

Location: The Rock data center

If you have any questions, don't hesitate to contact us.

Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2023-11-06 09:07:30
case ID: 688

November 14, 2023


No incidents reported.


November 13, 2023


No incidents reported.


November 12, 2023


No incidents reported.


November 11, 2023


No incidents reported.


November 10, 2023


No incidents reported.


November 9, 2023


[Maintenance] - The Deck - Urgent edge router maintenance 9.11.2023 20:00 - 22:00 EET

2023-11-09 21:30:39 - Maintenance Ended

Maintenance Ended - The maintenance has now been completed.

If you have any questions, don't hesitate to contact us.

Verne Global Finland / Ficolo Support
support@ficolo.com
+358 2 624 8501

2023-11-09 21:30:39
case ID: 695

Maintenance Started -
Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2023-11-09 20:02:40
case ID: 695

Maintenance Planned - Severity and user impact: Major - We will need to perform maintenance tasks to our edge routers. Maintenance will be done to one fault tolerant router at a time. However there can be minor outages in customers connection during the maintenance window.

All Verne Global Finland Internet customers are affected by this maintenance.

If you have any questions, don't hesitate to contact us.

Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2023-11-09 14:46:21
case ID: 695

[Maintenance] - The Air - Urgent edge router maintenance 9.11.2023 20:00 - 22:00 EET

2023-11-09 21:29:57 - Maintenance Ended

Maintenance Ended - The maintenance has now been completed.

If you have any questions, don't hesitate to contact us.

Verne Global Finland / Ficolo Support
support@ficolo.com
+358 2 624 8501

2023-11-09 21:29:57
case ID: 694

Maintenance Started -
Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2023-11-09 20:03:09
case ID: 694

Maintenance Planned - Severity and user impact: Major - We will need to perform maintenance tasks to our edge routers. Maintenance will be done to one fault tolerant router at a time. However there can be minor outages in customers connection during the maintenance window.

All Verne Global Finland Internet customers are affected by this maintenance.

If you have any questions, don't hesitate to contact us.


Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2023-11-09 14:44:50
case ID: 694

[Maintenance] - The Rock - Urgent edge router maintenance 9.11.2023 20:00 - 22:00 EET

2023-11-09 21:28:27 - Maintenance Ended

Maintenance Ended - The maintenance has now been completed

If you have any questions, don't hesitate to contact us.

Verne Global Finland / Ficolo Support
support@ficolo.com
+358 2 624 8501

2023-11-09 21:28:27
case ID: 693

Maintenance Started -
Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2023-11-09 20:04:07
case ID: 693

Maintenance Planned - Severity and user impact: Major - We will need to perform maintenance tasks to our edge routers. Maintenance will be done to one fault tolerant router at a time. However there can be minor outages in customers connection during the maintenance window.

All Verne Global Finland Internet customers are affected by this maintenance.

If you have any questions, don't hesitate to contact us.

Verne Global Finland / Ficolo Support
support@ficolo.com
+358 2 624 8501

2023-11-09 13:59:43
case ID: 693

November 8, 2023


No incidents reported.


November 7, 2023


[Maintenance] - The Air - UPS Unit periodical maintenance 6.11.2023 08:00-17:00 EET

2023-11-07 09:06:53 - Maintenance Ended

Maintenance Ended - If you have any questions, don't hesitate to contact us.

Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2023-11-07 09:06:53
case ID: 683

Maintenance Started - -

2023-11-06 08:58:15
case ID: 683

Maintenance Planned - Severity and user impact: Minor - During the maintenance one redundant UPS module will be disconnected for maintenance at a time.

We will perform necessary periodical maintenance action to UPS units. During the maintenance one redundant UPS module will be disconnected for maintenance at a time.

There should be no impact on customers' systems.

Location: The Air data center

If you have any questions, don't hesitate to contact us.

Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2023-10-30 16:26:00
case ID: 683

November 6, 2023


[Maintenance] - The Air - Static transfer switch (STS) devices maintenance 1.11.2023 - 3.11.2023 08:00 - 17:00 EET

2023-11-06 09:11:07 - Maintenance Ended

Maintenance Ended - -

2023-11-06 09:11:07
case ID: 685

Update - We need to extend this schedule for one more day.

The new schedule is: 1.11.2023 - 3.11.2023 08:00 - 17:00 EET

If you have any questions, don't hesitate to contact us.

Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2023-11-02 16:08:59
case ID: 685

Update - We need to extend this schedule for one more day.

The new schedule is: 1.11.2023 - 3.11.2023 08:00 - 17:00 EET

If you have any questions, don't hesitate to contact us.

Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2023-11-02 16:07:41
case ID: 685

Maintenance Planned - Severity and user impact: Minor - Periodical maintenance will be executed to the selected datacenter static transfer switch devices (STS).

During the maintenance window:
-Maintenance will be done to one fault tolerant STS device at a time.
-The fault tolerance of the electricity feed will be degraded short period of time during the maintenance window.

The maintenance should not affect the operations and the customer's systems availability. Both racks electricity feeds remains powered during the maintenance.

Location: The Air data center suites 4-5

If you have any questions, don't hesitate to contact us.

Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2023-11-02 16:06:09
case ID: 685