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Current Status Details
Colocation (Datacenter Services) Service is operating normally
IP-Transit Services Service is operating normally
Internet Access Service is operating normally
Operator Cloud (Uplinks) Service is operating normally
MPLS Routing Service is operating normally
Datacenter Switching Service is operating normally
Firewall Services Service is operating normally
Application Delivery & DDoS Protection Services Service is operating normally
Ficolo Service Platforms Service is operating normally
Multicloud Production Service is operating normally
Multicloud Demo Service is operating normally
Shared Storage Services Service is operating normally
Backup Services Service is operating normally


Operational Operational Informational Degraded Performance Partial Outage Major Outage

August 24, 2019


No incidents reported.


Past Incidents


August 23, 2019


[Maintenance] - Deployment of new internet edge routers (phase1) 12.8.2019 00:01 - 06:00 EEST

2019-08-23 21:23:30 - Maintenance Ended

Maintenance Ended - Poistetaan

2019-08-23 21:23:30

Maintenance Ended - Maintenance has ended.

Please let us know if you notice any problems.

Location: Kivipellontie 35B (Ficolo, tunnels 5 - 7)
Ficolo Support
support@ficolo.com
+358 2 624 8501

2019-08-12 04:27:20

Maintenance Started - We will begin maintenance in 10 minutes.

Location: Kivipellontie 35B (Ficolo, tunnels 5 - 7)
Ficolo Support
support@ficolo.com
+358 2 624 8501

2019-08-11 23:50:29

Maintenance Planned - Maintenance Planned - 12.8.2019 00:01 - 06:00 EEST - Deployment of new internet edge routers (phase1)

Severity and user impact: Major Changes in BGP routing.
As a first part of ongoing internet edge router deployment project we are connecting some existing and new NSPs to new routers. BGP route changes might occur during maintenance. Time window is selected to ensure that capacity issues will not occur. BGP route changes on affecting connection might cause TCP session to be disconnected but services are reachable for new connections.

Goal:
- New internet edge routers will go into production. New hardware and connectivity will offer better capacity, redundancy and scalability.

Location: Kivipellontie 35B (Ficolo, tunnels 5 - 7)
Ficolo Support
support@ficolo.com
+358 2 624 8501

2019-08-05 15:00:57

[Maintenance] - Maintenance Planned - 23.08.2019 18:31 - 19:30 EEST - Important update to shared firewall cluster

2019-08-23 19:21:30 - Maintenance Ended

Maintenance Ended - Updates have been done.
Unfortunately we had challenge with our maintenance messaging system and you didn't get email from these updates. We will inform all customers.

Ficolo Support

2019-08-23 19:21:30

Maintenance Started - Severity and user impact: Minor - During firewall maintenance window sessions are transferred to failover device few times

During maintenance window firewall manager is not accessible.

Tasks:

- Disable firewall manager
- Software update for passive node
- Move traffic to passive node during update
- Update active node then the passive node
- Test firewall functionality
- Second update active node then the passive node

- Test firewall functionality
- Enable firewall manager

Location: Kivipellontie 35B (Ficolo, tunnels 5 - 6)

Any information needed, please do not hesitate to contact Ficolo Support
24/7 phone: +358 2 624 8501
8/5 email: support@ficolo.com

2019-08-23 18:57:21

August 22, 2019


No incidents reported.


August 21, 2019


No incidents reported.


August 20, 2019


No incidents reported.


August 19, 2019


No incidents reported.


August 18, 2019


No incidents reported.


August 17, 2019


No incidents reported.


August 16, 2019


No incidents reported.


August 15, 2019


No incidents reported.


August 14, 2019


No incidents reported.


August 13, 2019


No incidents reported.


August 12, 2019


No incidents reported.


August 11, 2019


No incidents reported.