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Operational Operational Informational Degraded Performance Partial Outage Major Outage

October 2, 2022


No incidents reported.


Past Incidents


October 1, 2022


No incidents reported.


September 30, 2022


[Maintenance] - The Air - Electricity distribution system maintenance 5.10.2022 13:00 - 17:00 EEST

2022-09-30 15:56:58 - Maintenance Planned

Maintenance Planned - Severity and user impact: Minor - During the maintenance new transformer will be implemented to the electricity distribution system.á

As part of The Air data center expansion project, the new electricity transformer will be implemented to the electricity distribution system. The UPS's and the power generators remains functional during the maintenance in case of backup power is needed. The maintenance should not affect the operations of the Air data center.

If you have any questions, don't hesitate to contact us.

Location: The Air data centerá

Ficolo Support
support@ficolo.com
+358 2 624 8501

2022-09-30 15:56:58

September 29, 2022


No incidents reported.


September 28, 2022


No incidents reported.


September 27, 2022


No incidents reported.


September 26, 2022


[Maintenance] - The Deck - Core and Edge switch maintenance 10.10.2022 00:01 - 06:00 EEST

2022-09-26 14:57:08 - Maintenance Planned

Maintenance Planned - Severity and user impact: Major - Maintenance will be done to one fault tolerant core and edge switch at a time. However there can be minor outages in customers connection during the maintenance window.

All Ficolo Internet and core switching customers in The Deck data center are affected by this maintenance.

Tasks:
-Preparation for the maintenance
-Perform maintenance actions to one fault tolerant edge switch at a time and test functionality
-Overall test of environment functionality after the maintenance.

Location: The Deck data center

If you have any questions, don't hesitate to contact us.

Ficolo Support
support@ficolo.com
+358 2 624 8501

2022-09-26 14:57:08

[Maintenance] - The Rock - Shared Application Delivery Controllers Software Upgrade 10.10.2022 00:01-06:00EEST

2022-09-26 12:57:53 - Maintenance Planned

Maintenance Planned - Severity and user impact: Major - During maintenance window the redundant Shared Application Delivery Controllers (ADC's) will be out of service one at a time. However there can be minor outages in customers connection during the maintenance window.

Ficolo Shared Application Delivery Controllers will be upgraded to recent software version during the maintenance window. All customers with Ficolo shared Application Delivery Controller services are affected by this maintenance.

Location: The Rock Data center

If you have any questions, don't hesitate to contact us.

Ficolo Support
support@ficolo.com
+358 2 624 8501

2022-09-26 12:57:53

[Maintenance] - The Deck - Core and Edge switch maintenance 26.09.2022 00:01 - 06:00 EEST

2022-09-26 03:48:58 - Maintenance Ended

Maintenance Ended - If you have any questions, don't hesitate to contact us.

Ficolo Support
support@ficolo.com
+358 2 624 8501

2022-09-26 03:48:58

Maintenance Started - If you have any questions, don't hesitate to contact us.

Ficolo Support
support@ficolo.com
+358 2 624 8501

2022-09-26 00:01:13

Maintenance Planned - Severity and user impact: Major - Maintenance will be done to one fault tolerant core and edge switch at a time. However there can be minor outages in customers connection during the maintenance window.

All Ficolo Internet and core switching customers in The Deck data center are affected by this maintenance.

Tasks:
-Preparation for the maintenance
-Perform maintenance actions to one fault tolerant edge switch at a time and test functionality
-Overall test of environment functionality after the maintenance.

Location: The Deck data center

If you have any questions, don't hesitate to contact us.

Ficolo Support
support@ficolo.com
+358 2 624 8501

2022-09-14 15:23:22

[Maintenance] - The Air - Ficolo Internet upstream maintenance 26.09.2022 00:01 - 06:00 EEST

2022-09-26 02:11:26 - Maintenance Ended

Maintenance Ended - If you have any questions, don't hesitate to contact us.

Ficolo Support
support@ficolo.com
+358 2 624 8501

2022-09-26 02:11:26

Maintenance Started - If you have any questions, don't hesitate to contact us.

Ficolo Support
support@ficolo.com
+358 2 624 8501

2022-09-26 00:10:49

Maintenance Planned - Severity and user impact: Major - We are performing maintenance tasks with certain Ficolo Internet upstreams. During the maintenance windows Internet connection redundancy might be degraded for certain period of time as Internet traffic is transferred to different upstreams. This maintenance should not impact customer Internet connections, however there is a minor possibility for brief interruptions to connectivity.

All Ficolo Internet access customers are affected by this maintenance.

If you have any questions, don't hesitate to contact us.

Ficolo Support
support@ficolo.com
+358 2 624 8501

2022-09-16 14:04:34

[Maintenance] - The Rock - Ficolo Internet upstream maintenance 26.09.2022 00:01 - 06:00 EEST

2022-09-26 02:10:43 - Maintenance Ended

Maintenance Ended - If you have any questions, don't hesitate to contact us.

Ficolo Support
support@ficolo.com
+358 2 624 8501

2022-09-26 02:10:43

Maintenance Started - If you have any questions, don't hesitate to contact us.

Ficolo Support
support@ficolo.com
+358 2 624 8501

2022-09-26 00:11:36

Maintenance Planned - Severity and user impact: Major - We are performing maintenance tasks with certain Ficolo Internet upstreams. During the maintenance windows Internet connection redundancy might be degraded for certain period of time as Internet traffic is transferred to different upstreams. This maintenance should not impact customer Internet connections, however there is a minor possibility for brief interruptions to connectivity.

All Ficolo Internet access customers are affected by this maintenance.

If you have any questions, don't hesitate to contact us.

Ficolo Support
support@ficolo.com
+358 2 624 8501

2022-09-16 14:02:30

[Maintenance] - The Rock - Ficolo access portal platform update 26.09.2022 00:01 - 06:00 EEST

2022-09-26 01:05:07 - Maintenance Ended

Maintenance Ended - If you have any questions, don't hesitate to contact us.

Ficolo Support
support@ficolo.com
+358 2 624 8501

2022-09-26 01:05:07

Maintenance Started - If you have any questions, don't hesitate to contact us.

Ficolo Support
support@ficolo.com
+358 2 624 8501

2022-09-26 00:21:24

Maintenance Planned - Severity and user impact: Minor - During the maintenance window Ficolo access portal is not available for short period of time . This affects to all customers that are accessing Ficolo systems through Ficolo access portal.

Ficolo Access portal platform will be updated to recent version with improved functionality and enhanced security.

Tasks:
-Preparation for the maintenance
-Perform upgrade actions to Ficolo access portal platform
-Overall test of environment functionality after the changes.

If you have any questions, don't hesitate to contact us.

Ficolo Support
support@ficolo.com
+358 2 624 8501

2022-09-15 09:50:06

September 25, 2022


No incidents reported.


September 24, 2022


No incidents reported.


September 23, 2022


No incidents reported.


September 22, 2022


No incidents reported.


September 21, 2022


No incidents reported.


September 20, 2022


[Maintenance] - The Rock - UPS Unit Battery chain maintenance 20-21.09.2022 08:00-17:00 EEST

2022-09-20 09:21:50 - Maintenance Ended

Maintenance Ended - If you have any questions, don't hesitate to contact us.

Ficolo Support
support@ficolo.com
+358 2 624 8501

2022-09-20 09:21:50

Maintenance Planned - Severity and user impact: Minor - During the maintenance one redundant UPS module will be disconnected for maintenance

We will maintain battery chain in one of the Data center UPS systems. During the maintenance one redundant UPS module will be disconnected for maintenance work.

There should be no impact on customers' systems.

Location: The Rock Data center Tunnel5

If you have any questions, don't hesitate to contact us.

Ficolo Support
support@ficolo.com
+358 2 624 8501

2022-09-09 08:35:45

September 19, 2022


No incidents reported.