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Operational Operational Informational Degraded Performance Partial Outage Major Outage

May 17, 2025


No incidents reported.


Past Incidents


May 16, 2025


No incidents reported.


May 15, 2025


No incidents reported.


May 14, 2025


No incidents reported.


May 13, 2025


No incidents reported.


May 12, 2025


No incidents reported.


May 11, 2025


No incidents reported.


May 10, 2025


No incidents reported.


May 9, 2025


No incidents reported.


May 8, 2025


[Degraded Performance] - The Rock - Issue with Verne shared firewall cluster 08.5.2025 11.00 EEST

2025-05-08 11:38:59 - Resolved

Resolved - Connectivity issue has been resolved after 08.05.2025 11.31 EEST. Verne network team is investigating root cause of this issue.

If you have any questions, don't hesitate to contact us.

Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501 (edited)

2025-05-08 11:38:59
case ID: 797

Investigating - We are observing an issue with our shared firewall cluster. Some customers may have issues with IPSEC connections through Verne shared firewall after 08.5.2025 11.00 EEST.
Verne network team is investigating this issue.

If you have any questions, don't hesitate to contact us.

Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501 (edited)

2025-05-08 11:28:19
case ID: 797

May 7, 2025


No incidents reported.


May 6, 2025


No incidents reported.


May 5, 2025


[Maintenance] - The Air - Internet edge routers software update 19.05.2025 00:01 - 06:00 EEST

2025-05-05 08:57:41 - Maintenance Planned

Maintenance Planned - Severity and user impact: Major - Software update will be done to one fault tolerant router at a time. However there can be minor outages in customers connections during the maintenance window.

Internet Edge routers will be updated to recent software version during the maintenance window.  All Verne Internet customers are affected by this maintenance.

Tasks:
-Preparation for the maintenance
-Perform upgrade actions to one fault tolerant router at a time and test functionality
-Overall test of environment functionality after the changes.

Goal:
Improved Functionality and security.

If you have any questions, don't hesitate to contact us.

Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2025-05-05 08:57:41
case ID: 796

[Maintenance] - The Deck - Internet edge routers software update 19.05.2025 00:01 - 06:00 EEST

2025-05-05 08:56:29 - Maintenance Planned

Maintenance Planned - Severity and user impact: Major - Software update will be done to one fault tolerant router at a time. However there can be minor outages in customers connections during the maintenance window.

Internet Edge routers will be updated to recent software version during the maintenance window.  All Verne Internet customers are affected by this maintenance.

Tasks:
-Preparation for the maintenance
-Perform upgrade actions to one fault tolerant router at a time and test functionality
-Overall test of environment functionality after the changes.

Goal:
Improved Functionality and security.

If you have any questions, don't hesitate to contact us.

Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2025-05-05 08:56:29
case ID: 795

[Maintenance] - The Rock - Internet edge routers software update 19.05.2025 00:01 - 06:00 EEST

2025-05-05 08:54:36 - Maintenance Planned

Maintenance Planned - Severity and user impact: Major - Software update will be done to one fault tolerant router at a time. However there can be minor outages in customers connections during the maintenance window.

Internet Edge routers will be updated to recent software version during the maintenance window. All Verne Internet customers are affected by this maintenance.

Tasks:
-Preparation for the maintenance
-Perform upgrade actions to one fault tolerant router at a time and test functionality
-Overall test of environment functionality after the changes.

Goal:
Improved Functionality and security.

If you have any questions, don't hesitate to contact us.

Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2025-05-05 08:54:36
case ID: 794

[Maintenance] - The Rock - Shared storage system version upgrade. 19.5.2025 00:01 - 06:00 EEST

2025-05-05 08:49:08 - Maintenance Planned

Maintenance Planned - Severity and user impact: Minor - During the maintenance window the shared storage system will be updated one redundant storage controller at a time.

There is periodical version upgrade for one of the shared storage systems. During the maintenance shared storage system will be upgraded to recent version with recent security patches and enhanced functionality. All Verne Shared Storage and WS.IaaS Customers are affected by this maintenance. There should not be effect to customers systems availability.

Location: PoriDC data center

Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2025-05-05 08:49:08
case ID: 793

[Maintenance] - The Rock - Shared Firewall cluster version upgrade 5.5.2025 00:01 - 06:00 EEST

2025-05-05 00:51:47 - Maintenance Ended

Maintenance Ended - Location:PoriDC data center

If you have any questions, don't hesitate to contact us.

Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2025-05-05 00:51:47
case ID: 783

Maintenance Started -
Location:PoriDC data center

If you have any questions, don't hesitate to contact us.

Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2025-05-05 00:01:18
case ID: 783

Maintenance Planned - Severity and user impact: Major -The Firewall cluster software update will be performed one fault tolerant Firewall cluster member at a time.

During the firewall update the sessions are transferred to failover device a few times. However, minor outages for customer connections may occur during the maintenance window.

Location:PoriDC data center

If you have any questions, don't hesitate to contact us.

Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2025-03-19 12:48:55
case ID: 783

May 4, 2025


No incidents reported.


May 3, 2025


No incidents reported.


May 2, 2025


No incidents reported.


May 1, 2025


No incidents reported.


April 30, 2025


No incidents reported.


April 29, 2025


No incidents reported.


April 28, 2025


No incidents reported.


April 27, 2025


No incidents reported.


April 26, 2025


No incidents reported.


April 25, 2025


[Operational] - The Rock - Issue with Verne shared firewall cluster 15.4.2025 approx. 16:01 - 16:14

2025-04-25 09:44:15 - Resolved

Resolved -

2025-04-25 09:44:15
case ID: 792

Monitoring - We observed an issue with our shared firewall cluster. Some customers may have had  issues with connections through Verne shared firewall 15.4.2025 approx. 16:01 - 16:14

Currently all connection are restored and Firewall cluster is operating normally. Verne network team keeps monitoring the situation.

If you have any questions, don't hesitate to contact us.

Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501 (edited) 

2025-04-15 16:22:03
case ID: 792

April 24, 2025


No incidents reported.


April 23, 2025


No incidents reported.


April 22, 2025


No incidents reported.


April 21, 2025


No incidents reported.


April 20, 2025


No incidents reported.


April 19, 2025


No incidents reported.


April 18, 2025


No incidents reported.


April 17, 2025


No incidents reported.


April 16, 2025


No incidents reported.


April 15, 2025


No incidents reported.


April 14, 2025


No incidents reported.


April 13, 2025


No incidents reported.