Service Status
 |
Operational |  |
Operational Informational |  |
Degraded Performance |  |
Partial Outage |  |
Major Outage |
October 3, 2023
No incidents reported.
Past Incidents
October 1, 2023
No incidents reported.
September 30, 2023
No incidents reported.
September 29, 2023
No incidents reported.
September 28, 2023
No incidents reported.
September 27, 2023
No incidents reported.
September 26, 2023
[Maintenance] - The Rock - Shared Virtualization environment maintenance 25.09.2023 21:00 - 24:00 EEST
2023-09-26 12:50:16 - Maintenance Ended
Maintenance Ended - Communication problems between hosts and virtualization platform service have been fixed. Backup and management services are fully operational for affected VMs.
If you have any questions, don't hesitate to contact us.
Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 674
Update - Maintenance has been finished, however some of the virtualization hosts have problems communicating with the virtualization platform service. This does not affect the running VMs, only management and backup services are affected.
Vendor support is investigating the cause.
Location: The Rock Data center
If you have any questions, don't hesitate to contact us.
Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 674
Maintenance Started - Maintenance started.
During the operation, connections between Multicloud management and Verne Global Finland shared virtualization environment are down. All virtual servers will remain online and available during the maintenance. Only the management of virtual servers from Multicloud is suspended.
Location: The Rock Data center
If you have any questions, don't hesitate to contact us.
Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 674
Maintenance Planned - Severity and user impact: Minor - In Multicloud, cloud connections to Verne Global Finland shared virtualization environment are not available during the maintenance.
During the operation, connections between Multicloud management and Verne Global Finland shared virtualization environment are down. All virtual servers will remain online and available during the maintenance. Only the management of virtual servers from Multicloud is suspended.
Location: The Rock Data center
If you have any questions, don't hesitate to contact us.
Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 674
September 25, 2023
No incidents reported.
September 24, 2023
No incidents reported.
September 23, 2023
No incidents reported.
September 22, 2023
No incidents reported.
September 21, 2023
No incidents reported.
September 20, 2023
[Maintenance] - The Rock - Electricity grid disconnect test 20.09.2023 00:01-04:00 EEST
2023-09-20 00:32:56 - Maintenance Ended
Maintenance Ended - Test performed as planned. No deviations
2023-09-20 00:32:56case ID: 671
Maintenance Started - -
2023-09-19 23:41:21case ID: 671
Maintenance Planned - Severity and user impact: Minor - During the maintenance window the situation of Electricity grid disconnect will be tested. There should not be effect to systems availability.
During operations the Electricity supply is switched from the main supply to Power generators. These operation have no Service effect to customers services availability.
Location: The Rock data center
If you have any questions, don't hesitate to contact us.
Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 671
September 19, 2023
No incidents reported.
September 18, 2023
No incidents reported.
September 17, 2023
No incidents reported.
September 16, 2023
No incidents reported.
September 15, 2023
No incidents reported.
September 14, 2023
No incidents reported.
September 13, 2023
No incidents reported.
September 12, 2023
No incidents reported.
September 11, 2023
[Maintenance] - The Rock - Urgent edge router maintenance 11.09.2023 21:00 - 22:00 EEST
2023-09-11 21:32:07 - Maintenance Ended
Maintenance Ended - If you have any questions, don't hesitate to contact us.
Location: The Rock data center
Verne Global Finland / Ficolo Support
support@ficolo.com
+358 2 624 8501
case ID: 673
Maintenance Started - If you have any questions, don't hesitate to contact us.
Location: The Rock data center
Verne Global Finland / Ficolo Support
support@ficolo.com
+358 2 624 8501
case ID: 673
Maintenance Planned - Severity and user impact: Major - We will need to perform changes to the edge routers network links. Maintenance will be done to one fault tolerant router at a time. However there can be minor outages in customers connection during the maintenance window.
All Verne Global Finland Internet customers are affected by this maintenance.
If you have any questions, don't hesitate to contact us.
Location: The Rock data center
Verne Global Finland / Ficolo Support
support@ficolo.com
+358 2 624 8501
case ID: 673
September 10, 2023
No incidents reported.
September 9, 2023
No incidents reported.
September 8, 2023
[Maintenance] - The Air - Fire suppression system audible alarm test 6.9.2023 15:00 - 21:00 EEST
2023-09-08 09:21:02 - Maintenance Ended
Maintenance Ended -
2023-09-08 09:21:02case ID: 672
Maintenance Started - Location: The Air data center (DCS4&5)
Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 672
Maintenance Planned - Severity and user impact: Minor- The periodical fire suppression system maintenance will be performed according to the Verne Global Finland maintenance schedule. As part of maintenance program we will perform Audible/Visual alarm test. During the tests the alarm sound will play and the alarm lights are blinking in the data center area couple of minutes.
During the maintenance fire suppression system remains operational. There is no effect to customers services.
If you have any questions, please don't hesitate to contact us.
Location: The Air data center (DCS4&5)
Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 672
September 7, 2023
No incidents reported.
September 6, 2023
[Maintenance] - The Rock - Electricity switch gear maintenance 05.09.2023 08:00 EEST - 06.09.2023 17:00 EEST
2023-09-06 15:38:58 - Maintenance Ended
Maintenance Ended - If you have any questions, don\'t hesitate to contact us.
Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 669
Maintenance Started - If you have any questions, don\'t hesitate to contact us.
Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 669
Maintenance Planned - Severity and user impact: Minor - Maintenance will be executed to the selected datacenter electricity switch gear. This maintenance does not affect to IT electricity feeds in the data center. Electricity feed to the data center will be transferred to the fail over switch gear during the maintenance. The electricity distribution redundancy is degraded during the maintenance. However customers racks both feeds remains powered during the maintenance operations.
The maintenance should not affect the operations and the customer's systems availability. All electricity feeds to the racks and the cooling system remains operational during the maintenance
Location:The Rock data center
If you have any questions, don't hesitate to contact us.
Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 669
September 5, 2023
No incidents reported.
September 4, 2023
No incidents reported.
September 3, 2023
No incidents reported.
September 2, 2023
No incidents reported.
September 1, 2023
No incidents reported.
August 31, 2023
No incidents reported.
August 30, 2023
No incidents reported.
August 29, 2023
No incidents reported.