Service Status
 |
Operational |  |
Operational Informational |  |
Degraded Performance |  |
Partial Outage |  |
Major Outage |
December 11, 2024
No incidents reported.
Past Incidents
December 10, 2024
[Maintenance] - The Deck - UPS Unit periodical maintenance 16.12.2024
2024-12-10 12:06:54 - Maintenance Planned
Maintenance Planned - Severity and user impact: Minor - During the maintenance one redundant UPS module will be disconnected for maintenance at a time.
We will perform necessary periodical maintenance action to UPS units. During the maintenance one redundant UPS module will be disconnected for maintenance at a time.
There should be no impact on customers' systems.
Location: The Deck Data center
If you have any questions, don't hesitate to contact us.
Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 771
December 9, 2024
[Maintenance] - The Air - UPS Unit periodical maintenance 9.12.2024 - 11.12.2024 EET
2024-12-09 10:27:11 - Maintenance Started
Maintenance Started - -
2024-12-09 10:27:11case ID: 768
Maintenance Planned - Severity and user impact: Minor - During the maintenance one redundant UPS module will be disconnected for maintenance at a time.
We will perform necessary periodical maintenance action to UPS units. During the maintenance one redundant UPS module will be disconnected for maintenance at a time.
There should be no impact on customers' systems.
Location: The Air Data center
If you have any questions, don't hesitate to contact us.
Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 768
December 8, 2024
No incidents reported.
December 7, 2024
No incidents reported.
December 6, 2024
No incidents reported.
December 5, 2024
No incidents reported.
December 4, 2024
[Maintenance] - The Air - Cooling unit Maintenance in The Air data center 2.12.2024 - 5.12.2024 08.00 - 16.00 EET
2024-12-04 14:41:03 - Maintenance Ended
Maintenance Ended -
2024-12-04 14:41:03case ID: 767
Maintenance Started -
2024-12-02 07:58:10case ID: 767
Maintenance Planned - Severity and user impact: Minor - The cooling unit maintenance will be performed. The maintenance will be performed to one redundant cooling unit at a time. There should not be effect to customers systems availability.
Location: The Air Data center
If you have any questions, don't hesitate to contact us.
Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 767
December 3, 2024
No incidents reported.
December 2, 2024
[Maintenance] - The Rock - UPS Unit periodical maintenance 16.12.2024 - 20.12.2024 08:00 - 17:00 EET
2024-12-02 13:30:19 - Maintenance Planned
Maintenance Planned - Severity and user impact: Minor - During the maintenance one redundant UPS module will be disconnected for maintenance at a time.
We will perform necessary periodical maintenance action to UPS units. During the maintenance one redundant UPS module will be disconnected for maintenance at a time.
There should be no impact on customers' systems.
Location: The Rock data center
If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 770
[Maintenance] - The Air - Heat pump Maintenance 3.12.2024- 13.12 08:00-17:00 EET
2024-12-02 11:50:23 - Maintenance Planned
Maintenance Planned - Severity and user impact: Minor - The heat pump maintenance will be performed. The maintenance will be performed to one redundant heat pump at a time. There should not be effect to customers systems availability.
Location: The Air Data center
If you have any questions, don't hesitate to contact us.
Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 769
[Maintenance] - The Air - Internet edge routers software update 2.12.2024 00:01 - 06:00 EET
2024-12-02 02:32:48 - Maintenance Ended
Maintenance Ended - If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 766
Maintenance Started - If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 766
Maintenance Planned - Severity and user impact: Major - Software update will be done to one fault tolerant router at a time. However there can be minor outages in customers connection during the maintenance window. All Verne Internet customers are affected by this maintenance.
Tasks:
-Preparation for the maintenance
-Perform upgrade actions to one fault tolerant router at a time and test functionality
-Overall test of environment functionality after the changes.
Goal:
-Improved Functionality and security.
If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 766
[Maintenance] - The Deck - Internet edge routers software update 2.12.2024 00:01 - 06:00 EET
2024-12-02 02:32:31 - Maintenance Ended
Maintenance Ended - If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 765
Maintenance Started - If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 765
Maintenance Planned - Severity and user impact: Major - Software update will be done to one fault tolerant router at a time. However there can be minor outages in customers connection during the maintenance window. All Verne Internet customers are affected by this maintenance.
Tasks:
-Preparation for the maintenance
-Perform upgrade actions to one fault tolerant router at a time and test functionality
-Overall test of environment functionality after the changes.
Goal:
-Improved Functionality and security.
If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 765
[Maintenance] - The Rock - Internet edge routers software update 2.12.2024 00:01 - 06:00 EET
2024-12-02 02:32:04 - Maintenance Ended
Maintenance Ended - If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 764
Maintenance Started - If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 764
Maintenance Planned - Severity and user impact: Major - Software update will be done to one fault tolerant router at a time. However there can be minor outages in customers connection during the maintenance window. All Verne Internet customers are affected by this maintenance.
Tasks:
-Preparation for the maintenance
-Perform upgrade actions to one fault tolerant router at a time and test functionality
-Overall test of environment functionality after the changes.
Goal:
-Improved Functionality and security.
If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 764
December 1, 2024
No incidents reported.
November 30, 2024
No incidents reported.
November 29, 2024
No incidents reported.
November 28, 2024
No incidents reported.
November 27, 2024
No incidents reported.
November 26, 2024
No incidents reported.
November 25, 2024
No incidents reported.
November 24, 2024
No incidents reported.
November 23, 2024
No incidents reported.
November 22, 2024
[Maintenance] - The Air - Cooling unit Maintenance in The Air data center 25.11.2024 - 29.11.2024 08.00 - 16.00 EEST
2024-11-22 11:22:56 - Maintenance Ended
Maintenance Ended - This maintenance had to be postponed to 2.12.2024 - 5.12.2024 08:00-16:00 EET.
The separate notification about the new schedule will be sent soon.
Location: The Air Data center
If you have any questions, don't hesitate to contact us.
Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 763
Maintenance Planned - Severity and user impact: Minor - The cooling unit maintenance will be performed. The maintenance will be performed to one redundant cooling unit at a time. There should not be effect to customers systems availability.
Location: The Air Data center
If you have any questions, don't hesitate to contact us.
Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 763
November 21, 2024
[Maintenance] - The Rock - Verne shared ANTI-DDoS service version upgrade 21.11.2024 09:00 - 16:00 EET
2024-11-21 12:45:44 - Maintenance Ended
Maintenance Ended - If you have any questions, don't hesitate to contact us.
Verne Finland / Ficolo Support
support@ficolo.com
+358 2 624 8501
case ID: 762
Maintenance Started - If you have any questions, don't hesitate to contact us.
Verne Finland / Ficolo Support
support@ficolo.com
+358 2 624 8501
case ID: 762
Maintenance Planned - Severity and user impact: Minor - During the maintenance window Verne will perform version upgrade to Shared ANTI-DDoS service. The maintenance does not effect to customers' services availability. However visibility and readiness to mitigate possible DDOS attacks may be degraded during the maintenance window.
Verne shared ANTI-DDoS Service will be updated to recent version with improved functionality and enhanced security.
If you have any questions, don't hesitate to contact us.
Verne Finland / Ficolo Support
support@ficolo.com
+358 2 624 8501
case ID: 762
November 20, 2024
No incidents reported.
November 19, 2024
No incidents reported.
November 18, 2024
No incidents reported.
November 17, 2024
No incidents reported.
November 16, 2024
No incidents reported.
November 15, 2024
[Operational] - The Rock - Degraded performance with Verne Finland Internet connection 15.11.2024 approx. 15:24-15:30 EET
2024-11-15 15:53:53 - Resolved
Resolved - Internet edge routers and connections redundancy has now been restored and devices are operating normally.
If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 761
Monitoring - Severity and user impact: Major - We observed short degraded performance with Internet connection approx. 15:24-15:30 EET
We had an issue with one of our Internet edge routers and connections transferred to fail-over device. Customers may have experienced short degraded performance with Internet connection.
If you have any questions or you are facing performance issues with your internet connection, don't hesitate to contact us.
Verne Finland
support.finland@verneglobal.com
+358 2 624 8501
case ID: 761
November 14, 2024
[Operational] - The Rock - Issue with shared firewall cluster 14.11.2024
2024-11-14 15:32:38 - Resolved
Resolved - The shared firewall cluster redundancy has now been restored and the cluster is now operating normally.
If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 759
Update - We have observed issue with our shared firewall cluster. Customer connections through Verne shared firewall Service had issues approx. 14.11.2024 10:01 EET-10:14 EET
We have have identified the problem and we made temporary solution to fix the issue.
Currently all connection are restored but Firewall cluster redundancy is degraded. Verne Network team keeps investigating issue for permanent fix.
If you still have issues with some services, don't hesitate to contact us.
We are sorry for the inconvenience.
If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 759
Monitoring - We have observed issue with our shared firewall cluster. All customer conenctions through Verne shared firewall Service had issues appros 14.11.2024 10:01 EET-10:14 EET
We have have identified the problem and we made temporaty solution to fix the issue.
Currenly all connection are restored but Firewall cluster redundancy is degraded. Verne Network team keeps investigating issue for permanet fix
If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 759
[Maintenance] - The Rock - Urgent firewall maintenance 14.11.2024 15:00 - 16:00 EET
2024-11-14 15:28:39 - Maintenance Ended
Maintenance Ended - The maintenance has been successfully completed.
If you have any questions, don't hesitate to contact us.
Location: The Rock data center
Verne Finland / Ficolo Support
support@ficolo.com
+358 2 624 8501
case ID: 760
Maintenance Started - If you have any questions, don't hesitate to contact us.
Location: The Rock data center
Verne Finland / Ficolo Support
support@ficolo.com
+358 2 624 8501
case ID: 760
Maintenance Planned - Severity and user impact: Major - Related to shared firewall cluster issue earlier today (14.11.2024) will need to perform urgent Verne Finland shared firewall cluster maintenance. Maintenance will be done to one fault tolerant cluster member at a time. However there can be minor outages in customers connection once connections are moved to failover firewall cluster member.
All Verne Finland Shared firewall customers in the Rock data center are affected by this maintenance.
If you have any questions, don't hesitate to contact us.
Location: The Rock data center
Verne Finland / Ficolo Support
support@ficolo.com
+358 2 624 8501
case ID: 760
[Maintenance] - The Air - Cooling unit Maintenance in The Air data center 11.11.2024 - 15.11.2024 08.00 - 16.00 EEST
2024-11-14 12:10:19 - Maintenance Ended
Maintenance Ended -
2024-11-14 12:10:19case ID: 758
Maintenance Started - .
2024-11-11 10:07:54case ID: 758
Maintenance Planned - Severity and user impact: Minor - The cooling unit maintenance will be performed. The maintenance will be performed to one redundant cooling unit at a time. There should not be effect to customers systems availability.
Location: The Air Data center
If you have any questions, don't hesitate to contact us.
Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 758
November 13, 2024
No incidents reported.
November 12, 2024
No incidents reported.
November 11, 2024
No incidents reported.
November 10, 2024
No incidents reported.
November 9, 2024
No incidents reported.
November 8, 2024
No incidents reported.
November 7, 2024
No incidents reported.