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Operational Operational Informational Degraded Performance Partial Outage Major Outage

July 21, 2024


No incidents reported.


Past Incidents


July 20, 2024


No incidents reported.


July 19, 2024


No incidents reported.


July 18, 2024


No incidents reported.


July 17, 2024


[Maintenance] - The Air - Static transfer switch (STS) devices maintenance 23.7.2024 - 25.7.2024 08:00 - 17:00 EEST

2024-07-17 12:37:32 - Maintenance Planned

Maintenance Planned - Severity and user impact: Minor - Periodical maintenance will be executed to the selected datacenter static transfer switch devices (STS).

During the maintenance window:
-Maintenance will be done to one fault tolerant STS device at a time.
-The fault tolerance of the electricity feed will be degraded short period of time during the maintenance window.

The maintenance should not affect the operations and the customer's systems availability. Both racks electricity feeds remains powered during the maintenance.

Location: The Air data center suites 4-5

If you have any questions, don't hesitate to contact us.

Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2024-07-17 12:37:32
case ID: 734

July 16, 2024


No incidents reported.


July 15, 2024


No incidents reported.


July 14, 2024


No incidents reported.


July 13, 2024


No incidents reported.


July 12, 2024


[Maintenance] - The Air - Internet edge routers software update 12.08.2024 00:01 - 06:00 EEST

2024-07-12 14:50:27 - Maintenance Planned

Maintenance Planned - Severity and user impact: Major - Software update will be done to one fault tolerant router at a time. However there can be minor outages in customers connection during the maintenance window.

Internet Edge routers will be updated to recent software version during the maintenance window.  All Ficolo Internet customers are affected by this maintenance.

Tasks:
-Preparation for the maintenance
-Perform upgrade actions to one fault tolerant router at a time and test functionality
-Overall test of environment functionality after the changes.

Goal:
Improved Functionality and security.

If you have any questions, don't hesitate to contact us.

Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2024-07-12 14:50:27
case ID: 733

[Maintenance] - The Deck - Internet edge routers software update 12.08.2024 00:01 - 06:00 EEST

2024-07-12 14:48:45 - Maintenance Planned

Maintenance Planned - Severity and user impact: Major - Software update will be done to one fault tolerant router at a time. However there can be minor outages in customers connection during the maintenance window.

Internet Edge routers will be updated to recent software version during the maintenance window.  All Ficolo Internet customers are affected by this maintenance.

Tasks:
-Preparation for the maintenance
-Perform upgrade actions to one fault tolerant router at a time and test functionality
-Overall test of environment functionality after the changes.

Goal:
Improved Functionality and security.

If you have any questions, don't hesitate to contact us.

Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2024-07-12 14:48:45
case ID: 732

[Maintenance] - The Rock - Internet edge routers software update 12.08.2024 00:01 - 06:00 EEST

2024-07-12 14:46:12 - Maintenance Planned

Maintenance Planned - Severity and user impact: Major - Software update will be done to one fault tolerant router at a time. However there can be minor outages in customers connection during the maintenance window.

Internet Edge routers will be updated to recent software version during the maintenance window. All Ficolo Internet customers are affected by this maintenance.

Tasks:
-Preparation for the maintenance
-Perform upgrade actions to one fault tolerant router at a time and test functionality
-Overall test of environment functionality after the changes.

Goal:
Improved Functionality and security.

If you have any questions, don't hesitate to contact us.

Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2024-07-12 14:46:12
case ID: 731

[Maintenance] - The Deck - Electricity grid disconnect test 14.08.2024 00:30-04:00 EEST

2024-07-12 14:37:22 - Maintenance Ended

Maintenance Ended -

2024-07-12 14:37:22
case ID: 729

Maintenance Planned - Severity and user impact: Minor - During the maintenance window the situation of Electricity grid disconnect will be tested. There should not be effect to systems availability.

Tasks:
- Neccessary preparations fo the test.
-Perform planned planned Electricity electricity grid disconnect tests.

During operations the Electricity supply is switched from the main supply to Power generators. These operation have no Service effect to customers services availability.

Location: The Deck data center

If you have any questions, don't hesitate to contact us.

Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2024-07-12 14:26:44
case ID: 729

[Maintenance] - The Deck - Electricity grid disconnect test 14.08.2024 00:30-04:00 EEST

2024-07-12 14:37:01 - Maintenance Planned

Maintenance Planned - Severity and user impact: Minor - During the maintenance window the situation of Electricity grid disconnect will be tested. There should not be effect to systems availability.

Tasks:
- Neccessary preparations fo the test.
-Perform planned planned Electricity electricity grid disconnect tests.

During operations the Electricity supply is switched from the main supply to Power generators. These operation have no Service effect to customers services availability.

Location: The Deck data center

If you have any questions, don't hesitate to contact us.

Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2024-07-12 14:37:01
case ID: 730

July 11, 2024


No incidents reported.


July 10, 2024


No incidents reported.


July 9, 2024


No incidents reported.


July 8, 2024


No incidents reported.


July 7, 2024


No incidents reported.


July 6, 2024


No incidents reported.


July 5, 2024


No incidents reported.


July 4, 2024


No incidents reported.


July 3, 2024


No incidents reported.


July 2, 2024


No incidents reported.


July 1, 2024


No incidents reported.


June 30, 2024


No incidents reported.


June 29, 2024


No incidents reported.


June 28, 2024


No incidents reported.


June 27, 2024


No incidents reported.


June 26, 2024


No incidents reported.


June 25, 2024


[Maintenance] - The Rock - Urgent shared storage maintenance 25.06.2024 08:00 - 18:00 EEST

2024-06-25 12:10:31 - Maintenance Ended

Maintenance Ended - Maintenance completed successfully.

If you have any questions, don't hesitate to contact us.
Location: The Rock data center
Verne Global Finland / Ficolo Support

support.finland@verneglobal.com
+358 2 624 8501

2024-06-25 12:10:31
case ID: 728

Maintenance Planned - Maintenance started.

If you have any questions, don't hesitate to contact us.
Location: The Rock data center
Verne Global Finland / Ficolo Support

support.finland@verneglobal.com
+358 2 624 8501

2024-06-25 11:37:55
case ID: 728

Update - Maintenance has been postponed to 25.06.2024 08:00 - 18:00 EEST due to replacement part unavailability.

If you have any questions, don't hesitate to contact us.
Location: The Rock data center
Verne Global Finland / Ficolo Support

support.finland@verneglobal.com
+358 2 624 8501

2024-06-24 15:08:03
case ID: 728

Update - Maintenance has been postponed from 10.00 - 14.00 to 15.00 - 18.00.

If you have any questions, don't hesitate to contact us.
Location: The Rock data center
Verne Global Finland / Ficolo Support

support.finland@verneglobal.com
+358 2 624 8501

2024-06-24 14:02:53
case ID: 728

Maintenance Planned - Severity and user impact: Major - We will need to perform urgent maintenance to one of our shared storage systems. During the maintenance shared the storage system redundancy is degraded. We are not expecting effect to shared storage availability or customers systems.

If you have any questions, don't hesitate to contact us.
Location: The Rock data center
Verne Global Finland / Ficolo Support

support.finland@verneglobal.com
+358 2 624 8501

2024-06-24 09:38:41
case ID: 728

June 24, 2024


No incidents reported.


June 23, 2024


No incidents reported.


June 22, 2024


No incidents reported.


June 21, 2024


No incidents reported.


June 20, 2024


No incidents reported.


June 19, 2024


No incidents reported.


June 18, 2024


[Maintenance] - The Rock - Urgent shared storage maintenance 18.06.2024 13:20 - 16:00 EEST

2024-06-18 13:56:11 - Maintenance Ended

Maintenance Ended - Maintenance ended.

If you have any questions, don't hesitate to contact us.
Location: The Rock data center
Verne Global Finland / Ficolo Support

support.finland@verneglobal.com
+358 2 624 8501

2024-06-18 13:56:11
case ID: 726

Maintenance Started - Severity and user impact: Major - We will need to perform urgent maintenance to one of our shared storage systems. During the maintenance shared the storage system redundancy is degraded. We are not expecting effect to shared storage availability or customers systems.

If you have any questions, don't hesitate to contact us.
Location: The Rock data center
Verne Global Finland / Ficolo Support

support.finland@verneglobal.com
+358 2 624 8501

2024-06-18 13:19:00
case ID: 726

June 17, 2024


[Maintenance] - The Air - Shared IP Fabric switches maintenance 17.06.2024 00:01 - 06:00  EEST

2024-06-17 04:16:31 - Maintenance Ended

Maintenance Ended - If you have any questions, don't hesitate to contact us.

Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2024-06-17 04:16:31
case ID: 725

Maintenance Started - If you have any questions, don't hesitate to contact us.

Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2024-06-17 00:06:59
case ID: 725

Maintenance Planned - Severity and user impact: Major - Maintenance will be done to one fault tolerant shared IP fabric switch at a time. However there can be minor outages in customers connection during the maintenance window.

All Verne Internet and Firewall Customers are affected by this maintenance.

Tasks:
-Preparation for the maintenance
-Perform maintenance actions to one fault tolerant edge switch at a time and test functionality
-Overall test of environment functionality after the maintenance.

Location: The Air data center

If you have any questions, don't hesitate to contact us.

Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2024-06-03 09:17:27
case ID: 725